Amber Steggell
North Salt Lake
Summary
Results-driven healthcare administrative professional with expertise in patient registration, scheduling, and insurance verification. Streamlined operations through effective training and onboarding, enhancing patient experiences and operational efficiency. Demonstrates strong leadership and fosters positive relationships with patients and team members while ensuring compliance with healthcare regulations.
Overview
4
4
years of professional experience
Work History
Team Lead Trainer
Solis Mammography
Salt Lake City
02.2024 - Current
- Led front-office staff by providing operational support and guidance, ensuring efficient patient flow and high service standards.
- Train and onboard new team members on registration procedures, insurance verification, scheduling workflows, and company policies.
- Mentored staff on customer service standards and best practices for sensitive healthcare communication, enhancing patient interactions.
- Verify insurance eligibility and benefits to ensure accurate patient records and reduce claim denials.
- Resolve patient concerns professionally and escalate issues when appropriate.
- Collaborated with management and clinical teams to streamline workflows, contributing to improved patient satisfaction.
- Ensure compliance with HIPAA regulations and organizational standards.
Patient Registration Representative
St. Mark's Hospital
Salt Lake City
05.2023 - 02.2024
- Coordinated patient appointments and communicated scheduling information t between patients and healthcare providers
- Registered patients accurately and efficiently while collecting applicable payments.
- Verified insurance coverage and eligibility prior to services.
- Assisted patients with medical forms and addressed questions regarding procedures and services.
- Maintained accurate patient records while ensuring compliance with privacy regulations.
- Delivered exceptional customer service in a fast-paced hospital environment.
Medical Office Administrative Professional
Various Healthcare Facilites
Salt Lake City
12.2022 - 05.2023
- Supported multiple medical offices with front-desk operations, patient registration, scheduling, and administrative functions.
- Performed data entry, maintained patient records, and assisted with office workflow management.
- Quickly adapted to new environments, systems, and operational procedures.
- Maintained professionalism and accuracy while managing multiple responsibilities.
Patient Scheduling Coordinator
Centauri Health Solutions
Salt Lake City
06.2022 - 12.2022
- Scheduled imaging procedures and communicated preparation instructions to patients.
- Managed imaging orders and coordinated prior authorization requirements.
- Conducted outreach calls to patients and insurance providers to verify information, ensuring seamless scheduling.
- Researched databases to obtain current insurance information and resolve missing patient data, enhancing patient service.
- Maintained detailed records and scheduling documentation, ensuring accuracy and supporting efficient operations.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT06-1998
Some College (No Degree) - General Studies
Utah State University
Logan, UTSkills
- Employee training
- HIPAA compliance
- Insurance verification
- Prior Authorizations
- Patient scheduling
- Medical Billing
- ICD-10
- HCPCS
- Epic
- NextGen
- EMR/EHR Systems
- Centricity Billing Systems
- Front-office operations
- Customer relationship management
- Database Management
- Data Entry
- Microsoft Office Suite
- QuickBooks
- Front Office Operations
Timeline
Team Lead Trainer
Solis Mammography
02.2024 - Current
Patient Registration Representative
St. Mark's Hospital
05.2023 - 02.2024
Medical Office Administrative Professional
Various Healthcare Facilites
12.2022 - 05.2023
Patient Scheduling Coordinator
Centauri Health Solutions
06.2022 - 12.2022
High School Diploma -
Woods Cross High School
Some College (No Degree) - General Studies
Utah State University