Amber Strauss
Northlake
Summary
Personable and dedicated Customer Service Representative with extensive industry experience. Recognized for building strong client relationships and fostering partnerships that drive business growth. Committed to maintaining high customer satisfaction levels while contributing to overall company success through proactive problem-solving and collaboration. Strong communicator with a positive attitude, consistently achieving results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Inclusion Specialist
Argyle ISD
Flower Mound
02.2025 - Current
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Maintained accurate records of student data such as test scores, grades.
Guest Educator
Esso
Frisco And Denton ISD
08.2022 - 08.2024
- Managed classroom environments to ensure a safe and productive learning experience.
- Delivered engaging lesson plans to educate students on essential topics.
- Participated in professional development programs related to education.
Beauty Advisor
Lancome and Macy's
Newport Beach And Mission Viejo
05.2019 - 04.2020
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Facilitated enjoyable shopping experiences through outstanding customer service.
Concept Development and Coordination
Shakey's Pizza
Alhambra
06.2011 - 12.2011
- Worked effectively in team environments to make the workplace more productive.
- Engaged customers in conversation using strong interpersonal skills.
- Assisted in the development of marketing materials and strategies to promote franchise opportunities.
- Directed and coordinated products, services and sales activities.
Trainer, Bartender and Server
Avila's El Ranchito
Huntington Beach/Newport Beach
04.2005 - 06.2010
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Welcomed visitors with warmth and professionalism.
- Managed multiple responsibilities in high-pressure environment.
Associate District Manager/Outside Sales Representative
ADP
Buena Park
09.2008 - 07.2009
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enhanced profits by leveraging strong verbal communication to engage customers.
- Generated leads through cold calling and other forms of outreach activities.
Education
Bachelor of Arts - Communications/Public Relations
California State University, Fullerton
Fullerton, CA08-2008
Skills
- Collaboration techniques
- Effective communication
- Customer service
- Customer relationship management
- Problem solving
- Detail-oriented
- Multitasking Abilities
- Sales strategies
- Interpersonal skills
- Problem-solving skills
- Cross-functional collaboration
- Verbal and written communication
Accomplishments
All-OEC First Team award recipient for soccer.
Scholar Athlete Award recipient
Timeline
Inclusion Specialist
Argyle ISD
02.2025 - Current
Guest Educator
Esso
08.2022 - 08.2024
Beauty Advisor
Lancome and Macy's
05.2019 - 04.2020
Concept Development and Coordination
Shakey's Pizza
06.2011 - 12.2011
Associate District Manager/Outside Sales Representative
ADP
09.2008 - 07.2009
Trainer, Bartender and Server
Avila's El Ranchito
04.2005 - 06.2010
Bachelor of Arts - Communications/Public Relations
California State University, Fullerton
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