Amber Strother
Gordonsville ,VA
Summary
Pharmacy front store manager with 12 years of experience running daily operations, team work, and helping customers. Comfortable handling everything from sales and inventory to keeping the store running smoothly. Looking for a new opportunity to bring that experience to a strong team, keep growing and make an impact.
Overview
17
17
years of professional experience
Work History
Front Store Manager
Orange Pharmacy
01.2014 - Current
- Managed daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on pharmacy protocols and customer engagement techniques.
- Implemented inventory management systems to maintain stock accuracy and reduce waste.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw compliance with health regulations, ensuring safety standards were met consistently.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Implemented new planograms and planogram adjustments to increase customer purchases.
Restaurant Server
Country Cookin
05.2009 - 08.2018
- Provided excellent customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu recommendations and upselling daily specials to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Orange County Hight School
Orange, Va 2009
Skills
- Customer service
- Health and safety
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer relations
- Hiring and onboarding
- Payroll administration and timekeeping
- Inventory management
- Scheduling
- Attention to detail
Timeline
Front Store Manager
Orange Pharmacy
01.2014 - Current
Restaurant Server
Country Cookin
05.2009 - 08.2018
High School Diploma -
Orange County Hight School