Amber Tate
Kemp
Summary
Results-driven sales associate known for exceptional customer service and time management. Experience in inventory control and promotional displays enhances store performance. Ready to leverage skills to contribute to team success and improve overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate and Operator
Walmart
Gun Barrel City
02.2016 - 02.2020
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized inventory and restocked shelves to ensure product availability.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to optimize store layout for improved sales performance.
- Implemented promotional displays, effectively attracting customer attention and boosting sales.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate and Department Lead
Walmart Neighborhood Market Express
Kemp, TX
02.2015 - 01.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Executed daily cash register operations, ensuring accuracy in transactions.
- Collaborated with team members to optimize store layout for improved customer flow.
- Trained new associates on sales techniques and store policies to ensure consistency.
- Maintained accurate inventory records using ERP systems to enhance efficiency.
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed to support overall team objectives.
- Established a reputation as a reliable and dedicated team member, consistently displaying a strong work ethic and commitment to achieving both individual and collective goals.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained inventory for the frozen food and dairy departments.
Sales Associate and Third Key Manager
Baskins Department Store/Bootbarn Western Wear
Tyler, TX
09.2013 - 03.2014
- Enhanced customer engagement through personalized service and product recommendations.
- Trained new staff on sales techniques and store policies to ensure consistent service quality.
- Managed inventory levels, ensuring timely restocking of popular merchandise to maximize sales opportunities.
- Collaborated with team members to execute promotional events, boosting store visibility and customer traffic.
- Analyzed customer feedback to identify trends, informing adjustments in product selection and merchandising strategies.
- Developed strong relationships with repeat customers, fostering loyalty and long-term patronage for the store.
- Oversaw daily sales operations, mentoring associates on best practices for achieving individual and team goals.
- Implemented visual merchandising standards, enhancing product displays to drive impulse purchases and elevate shopping experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
Inventory Specialist
RGIS Inventory Services
Tyler, TX
12.2011 - 01.2013
- Conducted regular inventory audits to ensure accuracy and compliance with company standards.
- Implemented inventory management software to streamline stock tracking processes.
- Trained new team members on best practices for inventory control and data entry procedures.
- Analyzed inventory discrepancies to identify root causes and recommend corrective actions.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Traveled between home office and stores or warehouses to perform inventories.
Sales Associate
Baskins Department Store
Tyler, TX
11.2007 - 12.2011
- Implemented promotional displays to drive sales and engage customers effectively.
- Monitored product expiration dates and ensured compliance with safety standards.
- Resolved customer complaints efficiently, fostering a positive shopping environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
John Tyler High School
Tyler, TX06-2007
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Cash register operation
- Stocking and receiving
- POS system operation
- Upselling
- Inventory tracking
- Inventory control
- Display setup
Timeline
Sales Associate and Operator
Walmart
02.2016 - 02.2020
Sales Associate and Department Lead
Walmart Neighborhood Market Express
02.2015 - 01.2016
Sales Associate and Third Key Manager
Baskins Department Store/Bootbarn Western Wear
09.2013 - 03.2014
Inventory Specialist
RGIS Inventory Services
12.2011 - 01.2013
Sales Associate
Baskins Department Store
11.2007 - 12.2011
High School Diploma -
John Tyler High School