AMBER TAULBEE
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in teamwork, communication, and problem-solving.
Overview
23
23
years of professional experience
Work History
Executive Housekeeper
Hampton Inn & Suites By Hilton
Granger, IN
2022.03 - 2023.07
- Raising QA scores every month to reach outstanding status.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Inspected/evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Recruited/hired workers, in addition to supervising and monitoring daily performance.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Executive Housekeeping Manager
Hampton Inn & Suites By Hilton
La Porte, IN
2020.12 - 2022.03
- Raised QA scores every month to outstanding status.
- Improved overall function of the hotel by 80% thus, commended for receiving highest scores in company history.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs. Saving up to 50% every month.
Owner/Photographer
Amber Dawn Photography
La Porte, IN
2000.02 - 2020.12
- Coordinated and completed photoshoots for individuals, families and groups.
- Uploaded digital images for editing, archiving and electronic transmission.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Assistant Head Housekeeper
Fairfield Inn & Suites
New Buffalo, MI
2020.09 - 2020.11
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Manager/Server-Trainer
Christo's Family Dining
La Porte, IN
2016.10 - 2020.03
- Administered daily operations to ensure policies were adhered to and understood by staff.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Well-versed in successfully dealing with conflict quickly and effectively.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Notary Public -
Notary Public
Indiana2025-01
Certification - CPR & AED
National CPR Foundation
Online06.2022
Certification - Phlebotomy Technician
Phlebotomy Training Specialists
Chicago, IL01.2020
Fine Arts - Professional Photographer
New York Institute of Photography
New York, NY02.2006
Skills
- Organization and time management
- Teamwork and leadership
- Cross-department collaboration
- Verbal and written communication
- Budget control
- Performance evaluation and monitoring
- Employee work scheduling
- Complaint resolution
- Decision making
- Customer service
- Effective communication
- Multitasking
References
References available upon request.
Timeline
Executive Housekeeper
Hampton Inn & Suites By Hilton
2022.03 - 2023.07
Executive Housekeeping Manager
Hampton Inn & Suites By Hilton
2020.12 - 2022.03
Assistant Head Housekeeper
Fairfield Inn & Suites
2020.09 - 2020.11
Manager/Server-Trainer
Christo's Family Dining
2016.10 - 2020.03
Owner/Photographer
Amber Dawn Photography
2000.02 - 2020.12
Notary Public -
Notary Public
Certification - CPR & AED
National CPR Foundation
Certification - Phlebotomy Technician
Phlebotomy Training Specialists
Fine Arts - Professional Photographer
New York Institute of Photography