Amber T. Hall
Atlanta
Summary
Top sales performer with a strong background in customer service and operations. Successfully managed inventory and enhanced customer satisfaction through effective communication and attention to detail. Eager to apply interpersonal skills to drive positive contributions within a dynamic team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Associate/Cashier
Joann Fabrics
Savannah
09.2023 - 05.2025
- Delivered exceptional customer service by greeting and assisting customers professionally.
- Demonstrated proficiency in cash transactions through accurate counting and change provision.
- Maintained clean, organized store environment by ensuring proper merchandise display and stocking shelves to enhance customer experience.
- Set up promotional displays and signage to effectively showcase new products and special offers, attracting customer interest.
- Coordinated online order management for fulfillment, packaging, shipping, and returns to streamline customer service process.
Driver/ Delivery Services
Lyft & Uber Rideshare
Atlanta
04.2014 - 04.2025
- Established strong rapport with diverse passengers, enhancing overall ride experience.
- Navigated city streets to provide safe and efficient transportation for passengers.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Coordinated with rideshare platforms to ensure compliance with updated policies.
- Leveraged mobile apps to efficiently track rides and respond to customer requests.
- Logged and maintained proper documentation to track mileage, maintenance, and other expenses.
Behavior Technician/ Direct Support Professional
Marlins Silver Lining
Savannah
02.2024 - 05.2024
- Supported adults with intellectual and behavioral disabilities in activities of daily living to promote independence and enhance quality of life.
- Conducted daily medication counts and assisted with medication administration to ensure compliance and safety.
- Monitored vital signs, sleep logs, seizure logs, and skin integrity through daily charting to track health and well-being.
- Observed patients' physical and mental conditions while recording vital signs and medication reminders.
- Facilitated personal hygiene routines, including showering and oral care.
- Prepared breakfast, lunch, and dinner for four to seven individuals daily.
- Delivered housekeeping and laundry services to maintain a clean environment.
Rural Carrier Associate
Post Office USPS
Hinesville
08.2020 - 01.2023
- Sorted and loaded mail for assigned route into delivery vehicle, ensuring timely and accurate delivery.
- Delivered mail to customers along prescribed route following regular schedule.
- Retrieved mail from customers' roadside boxes during daily operations.
- Received and signed for accountable mail, ensuring proper documentation.
- Provided routine information on postal matters and supplied necessary forms to customers, enhancing service experience.
- Returned undeliverable mail, submitting monies and receipts to post office.
- Prepared mail for forwarding and maintained change of address records, facilitating smooth mail transitions.
Assembler
Collins Aerospace
Pooler
01.2019 - 08.2020
- Performed assembly installations and adjustments on all aircraft sub-assembly components.
- Operated precision measuring instruments, ensuring accuracy in assembly and adherence to production standards.
- Recorded production processes and inspected finished products, ensuring compliance with quality assurance standards.
- Maintained a safe work area by adhering to strict production and assembly instructions.
Welding Machine Operator
Albaform
Buford
01.2016 - 01.2018
- Operated welding machines to fabricate metal components per specifications.
- Monitored machines to ensure compliance with quality standards, contributing to consistent product integrity.
- Adjusted machine settings to achieve desired results.
- Conducted visual inspections to consistently verify weld quality.
- Trained new operators on machine operations and safety protocols, enhancing team readiness and operational safety.
- Facilitated sequence of over thirty parts in frame assembly, ensuring high-quality standards and efficient workflow.
- Cleaned and maintained workpieces and machine components using hand tools.
- Documented production activities and completed maintenance logs accurately.
Customer Service Representative
CVS Caremark
Knoxville
10.2014 - 11.2016
- Resolved customer inquiries and issues through effective communication.
- Identified and resolved service challenges to improve customer satisfaction.
- Managed patient billing inquiries and facilitated payment arrangements.
- Coordinated care for members with health care providers to facilitate access to services.
- Processed, verified, and authorized insurance claims for timely reimbursement.
- Maintained accurate documentation and ensured compliance with regulations to uphold service standards.
Assistant Store Manager / Key Holder
Shoppers World
Atlanta
05.2010 - 04.2014
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management through stock monitoring and ordering processes.
- Processed incoming stock and materials to maintain optimal inventory levels.
- Organized and tagged merchandise with pricing, size, and product specifications.
- Returned misplaced items to designated locations for improved inventory accuracy.
- Prepared customer orders by pulling materials, packing boxes, and placing orders in delivery area.
- Balanced cash registers and generated financial reports during store opening and closing.
- Answered telephone calls courteously, providing requested information to callers.
- Responded to customer inquiries via telephone and email promptly, ensuring satisfaction.
Education
High School Diploma -
Tri-Cities High School
East Point, GA01-2010
Skills
- Welding machine setup
- Quality inspection
- Safety compliance
- Equipment operation
- Machine maintenance
- Inventory management
- Process documentation
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Strong work ethic
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Behavior Technician/ Direct Support Professional
Marlins Silver Lining
02.2024 - 05.2024
Store Associate/Cashier
Joann Fabrics
09.2023 - 05.2025
Rural Carrier Associate
Post Office USPS
08.2020 - 01.2023
Assembler
Collins Aerospace
01.2019 - 08.2020
Welding Machine Operator
Albaform
01.2016 - 01.2018
Customer Service Representative
CVS Caremark
10.2014 - 11.2016
Driver/ Delivery Services
Lyft & Uber Rideshare
04.2014 - 04.2025
Assistant Store Manager / Key Holder
Shoppers World
05.2010 - 04.2014
High School Diploma -
Tri-Cities High School