Aidan Kratzer
Columbus,IN
Summary
Proven leader and skilled technician, I enhanced team efficiency and customer satisfaction at McDonald's through innovative process improvements and dedicated service. Expert in technical skills and staff leadership, my background includes advancing customer relations and implementing quality management strategies. My experience at Walmart further honed my ability to meet diverse customer needs with precision and care.
Overview
2
2
years of professional experience
Work History
Electronics Associate
Walmart
04.2023 - Current
- I assisted customers in purchasing various electronic needs such as TV's, Phones, Sound equipment etc.)
- Maintained a safe work environment, adhering to all safety protocols and guidelines.
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Consistently met assigned project deadlines by prioritizing tasks according to business needs.
Manager in Training
McDonald's
07.2022 - 04.2023
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
Columbus North High School
Columbus, IN05.2024
Certificate in Structural Welding - Welding
Ivy Tech Community College of Indiana
Indianapolis, IN05.2024
Skills
- Quality Management
- Staff Leadership
- Technical skills
- Customer Service
- Customer Relations
- Welding and Cutting Abilities
- Welding Positions
- Gas Tungsten Arc Welding
- Welding Machine Setup
- MIG welding
- Stick Welding
Timeline
Electronics Associate
Walmart
04.2023 - Current
Manager in Training
McDonald's
07.2022 - 04.2023
High School Diploma -
Columbus North High School
Certificate in Structural Welding - Welding
Ivy Tech Community College of Indiana