Hi, I’m
Joanna Donohue
Bremerton,WA
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Summary
Upbeat, customer-focused Sales Associate with 11 years of experience in retail environments. Other previous experiences was volunteering at Ohio University running errands for the Assistant Director of Telecommunications, Telemarketing at Millennium in 2004, and a brief stint at Claire's as a third key associate with assistant manager training.
Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Will uphold company policy to the letter. Very specific to work within the guidelines.
Overview
5
years of professional experience
Work History
WalmartGallipolis, OH
Electronics Associate
11.2011 - 09.2015
Job overview
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Performed cash register functions accurately and efficiently.
- Trained new associates on store operations, policies, and procedures.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Stocked sales floor and assisted in product movement and merchandising plans.
walmartGallipolis, OH
Overnight Stocker
01.2011 - 09.2015
Job overview
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Completed transactions using point of sale system.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Reported any suspicious activity or theft immediately to supervisors.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Maintained an orderly appearance at all times throughout the store.
- Responded quickly to emergency situations during night shifts.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Assisted customers with product, promotion and policy information.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Updated pricing and sales signs to promote merchandise.
- Prepared products by adding tags and readying pallets for restocking.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Stamped price tags on merchandise, referring to official price lists.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Read orders to verify attributes and quantities of merchandise.
- Compared merchandise invoices to items actually received.
- helped arrange and keep the back room clean and orderly.
WalmartGallipolis, OH
Wireless Sales Associate
01.2011 - 01.2015
Job overview
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Processed customer transactions accurately using the point-of-sale system.
- Maintained a clean, organized work environment that met company standards.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
- Developed relationships with new customers through networking opportunities within the community.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Utilized promotional materials such as brochures, flyers and product displays to increase brand awareness.
- Stayed current on industry trends, competitive offerings, promotions and pricing structures.
- Provided training for new employees on proper use of equipment, software applications, processes and procedures.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Exchanged merchandise for customers and accepted returns.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
- Logged all customer contracts daily
- Performed open and closing inventories
Education
Meigs High SchoolPomeroy, OH
High School Diploma
05.2004
Hocking Technical CollegeNelsonville, OH
Some College (No Degree) from Interactive Multimedia
Hocking Technical CollegeNelsonville, OH
Some College (No Degree) from Cannabis Laboratory Sciences
Skills
- Customer Service
- Cash Register Operation
- Loss Prevention
- Cleaning and Sanitizing
- Sales Promotion
- Product Merchandising
- Verbal and Written Communication
- Reliability
- Proficient With Planograms and Schematics
- Money Handling
- Display Setup
- Regulatory Compliance
- POS System Operation
- Display Building
- Interpersonal and Written Communication
- Store Opening and Closing
- Time Management
- Stocking and Receiving
- Product Knowledge
- Flexible Schedule
- Independent Judgement
- Relationship Building
- Product Recommendations
- Customer Assistance
- Retail Sales
- Suggestive Selling
- Teamwork
- Teamwork and Collaboration
- Dispute Mediation
- Conflict Resolution
- Positive and Professional
- Retail Store Operations
- Problem-Solving
- Complaint Management
- Policy and Procedure Adherence
- Transaction Processing
- Attention to Detail
- Policies and Procedures Enforcement
- Work Prioritization
- Friendly, Positive Attitude
- Critical Thinking
- Flexible and Adaptable
- Troubleshooting
- Project Planning
- Organizational Skills
- Analytical Thinking
- Risk Management
- Creative merchandising
- Strategic planning
- Currency counting
- Refund handling
- Basic math skills
- Liquor law compliance
- Till counting
- Customer interaction
- Product line knowledge
- Self-Motivated
Affiliations
Currently I am developing online stores to sell funny or meaningful gift ideas.
I sell ColorStreet a MLM side gig I tried with my daughter for fun.
I am a spiritual counselor. *non specified religion* all inclusive. I help people problem solve life decisions.
I enjoy playing RPGs with my family on tabletop or Console.
Art is a huge deal for me and I love to paint or create different forms of art. Other than painting we like to do tie dye and resin art. I also write poetry.
I am going back to Hocking College now that my kids are almost graduated and taking Cannabis Laboratory Sciences to further my love of herbal remedies.
Accomplishments
My greatest accomplishment of the last 10 years was saving my kids from an abusive situation and my husband adopting them after being "kidnapped" for several years. My divorce went sideways from my previous husband and many mistakes were made. We have in recent years fixed this situation, and healed our family. I now feel confident enough to restart my life in public view.
A bit more about me
I have not worked since 2015 because I moved to WA to heal after a horrible divorce experience. I am moving back in November 2023 and would like to restart my working portfolio. I am a mother of a blended family of 4 children and have waited until they were of an age I could travel, work, and go back to college. My husband is nearing retirement in the Navy also, and I am trying to get a headstart on our moving back to our homestate of OHIO. I would greatly enjoy having a part time job while I am going back to school to help ease our transitional cost.
I take my work very seriously no matter what position I hold I do my best to always operate within company policy. If the policy is not clear I always go to customer service or to a manager to find the best resolution possible. I love clear communication written or verbal, and a clear strategy to get a job done.
I have worked Renaissance festivals, stores, telemarketing, and volunteered at OU while in High School. Earlier in life I babysat, taught sunday school and helped run our Youth program at our local church. I believe all of these experiences over my life has made me great when working with people. I have a high level of empathy and can usually sense and help customers in need. I also have experience with helping hearing impaired customers by taking the time to use written communication.
While working in stores like Claire's and Walmart I had to take inventory, keep the store clean, stock inventory, bin overstock in the backroom, customer service, and much more. I also had to use Mods or Plan-o-grams to rearrange our stores according to company policy. I have set up product displays and priced them. I have torn down displays and used temporary mods until the new ones were available. I had to make sure other associates stayed on task, and help train new associates being a veteran associate.
References
References available upon request.
Availability
See my work availability
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Timeline
Electronics Associate
Walmart
11.2011 - 09.2015
Overnight Stocker
walmart
01.2011 - 09.2015
Wireless Sales Associate
Walmart
01.2011 - 01.2015
Meigs High School
High School Diploma
Hocking Technical College
Some College (No Degree) from Interactive Multimedia
Hocking Technical College
Some College (No Degree) from Cannabis Laboratory Sciences