TEASIA MARTIN
Monroe La
Summary
Empathetic customer service professional with extensive experience resolving inquiries and technical issues across diverse industries. Skilled in communication, conflict resolution, and using CRM systems to enhance customer satisfaction. Dedicated to delivering efficient support and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Electronics associate
Walmart
Monroe La
01.2025 - Current
- Assisted customers in selecting and purchasing electronic products by providing detailed product knowledge and technical support.
- Maintained inventory accuracy by conducting regular stock audits and coordinating with suppliers to ensure timely replenishment.
- Operated point-of-sale systems efficiently, processing transactions and handling customer inquiries with professionalism.
Chat Support Representative
APPLE
01.2024 - 09.2025
- Responded promptly to customer inquiries via chat, enhancing customer satisfaction through timely support.
- Assisted customers in resolving technical product and service issues, contributing to increased customer retention.
- Maintain up-to-date knowledge of products to meet customer needs efficiently.
- Collaborated with team members to streamline communication processes, fostering a more efficient support environment.
- Document all customer interactions accurately in the support ticketing system.
Technical Support Representative
ASURION INSURANCE SERVICES
03.2022 - 01.2024
- Diagnosed software and hardware issues, delivering effective technical solutions to enhance user experience.
- Guided users through installation and setup of products and services, ensuring smooth transitions and satisfaction.
- Guided users through installation and setup of products and services clearly.
- Educated customers on product features and troubleshooting techniques effectively.
- Educated customers on product features and troubleshooting techniques, empowering them to resolve issues independently.
Customer Service Representative
TELEPERFORMANCE
09.2020 - 03.2022
- Managed high volumes of calls while providing accurate and helpful information.
- Assisted customers with inquiries and resolved issues efficiently and empathetically.
- Documented customer interactions in CRM system to ensure accurate tracking and information retrieval.
- Collaborated with team members to streamline service delivery processes and improve customer satisfaction.
- Trained new staff on customer service protocols and system usage to enhance team readiness and service quality.
Healthcare Customer Service Representative
BROADPATH HEALTHCARE
02.2019 - 09.2020
- Assisted patients with inquiries about healthcare services and coverage options, ensuring clarity and understanding.
- Resolved billing issues through direct communication with insurers and patients.
- Educated patients about available resources and support services clearly.
- Educated patients on available resources and support services, enhancing their access to necessary care.
- Maintained accurate records of patient interactions in service database to support effective follow-up and communication.
Education
HIGH SCHOOL DIPLOMA -
Wossman High School
Monroe LaSkills
- Customer support communication
- Technical issue resolution
- CRM software proficiency
- Conflict resolution
- Appointment scheduling
- Quality assurance
LANGUAGES
English | Advanced
Personal Information
Title: ELECTRONIC ASSOCIATE
Timeline
Electronics associate
Walmart
01.2025 - Current
Chat Support Representative
APPLE
01.2024 - 09.2025
Technical Support Representative
ASURION INSURANCE SERVICES
03.2022 - 01.2024
Customer Service Representative
TELEPERFORMANCE
09.2020 - 03.2022
Healthcare Customer Service Representative
BROADPATH HEALTHCARE
02.2019 - 09.2020
HIGH SCHOOL DIPLOMA -
Wossman High School