Amber Thomas
Southaven,MS
Summary
Driven by a results-focused approach, I excelled at Grifols Biomat USA by enhancing donor satisfaction and safety, leveraging my adeptness in vein puncture techniques and problem-solving abilities. My experience spans healthcare and educational settings, where I consistently applied quality control procedures and teamwork to exceed employer expectations and foster positive outcomes.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Donor Center Technician/Certified Phlebotomist Technician
Grifols Biomat USA
Memphis, TN
06.2023 - Current
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in donor care technology.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Identified and traced quality control issues impacting laboratory results.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Preform venipuncture on new and return donors.
- Prepare donor for Plasmapheresis and disconnect donors when procedure has been done.
Home Health Aide
Safe and Sound Health Care
Hernando, MS
02.2023 - 07.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
College Student Ambassador
Northwest Mississippi College
Senatobia, MS
08.2022 - 05.2023
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Monitored student progress through regular evaluations, adjusting instructional strategies as needed for optimal results.
- Orchestrate student/parent campus tours and advisor appointments.
- Ensure students have a smooth sailing first week of school by guiding them in the right direction.
- Participate in Student activities and take part in the social media content.
Education
Northwest Mississippi Community College
Senatobia, MS 08.2022 - 05.2023
High School Diploma -
Southaven High School
Southaven, MS05.2022
Skills
Patient confidentiality
Adaptable mindset
Quality Control Procedures
Data entry proficiency
Vein puncture techniques
Equipment Sterilization
Medical history assessment
Data Entry
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Problem-solving abilities
Being true self no matter the task ahead!
I am a loving and caring individual and I am proud of being that way. No matter what is ahead of me that this trait will not change.
Certification
- PT - Phlebotomy Technician
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Donor Center Technician/Certified Phlebotomist Technician
Grifols Biomat USA
06.2023 - Current
Home Health Aide
Safe and Sound Health Care
02.2023 - 07.2023
College Student Ambassador
Northwest Mississippi College
08.2022 - 05.2023
Northwest Mississippi Community College
08.2022 - 05.2023
High School Diploma -
Southaven High School