Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana burns

Killeen

Summary

Dedicated plasma center professional with experience as a Trainer, Donor Center Technician, and Phlebotomist. Skilled in leading teams, training new staff, and ensuring compliance with FDA, OSHA, and cGMP standards. Recognized for supporting high-volume donor operations, prioritizing safety, and fostering a positive, efficient workplace. Ready to leverage frontline leadership and technical expertise to excel as an Operations Supervisor.

Overview

2
2
years of professional experience

Work History

Donor Center Technician/ Phlebotomist/ Trainer

Grifols Biomat USA
01.2025 - Current
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
  • Maintained accurate donor records through diligent data entry and documentation efforts.
  • Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
  • Ensured donor safety and comfort by closely monitoring donors during the donation process.
  • Collaborated with team members to resolve any operational challenges, boosting overall efficiency at the center.
  • Provided timely feedback to management regarding any issues or concerns impacting donor experience or center operations.
  • Supported center leadership by assisting with training new employees on proper procedures and protocols.
  • Collect blood samples with focus on accuracy and adherence to aseptic techniques.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Donor Center Technician/ Trainer

Immunotek
06.2024 - 01.2025
  • Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
  • Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
  • Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
  • Exceeded personal productivity targets regularly while balancing attention to detail, speed, accuracy, and professionalism during peak hours.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Lead Sales Associate

7-eleven
06.2023 - 06.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
  • Assigned staff duties, monitored performance, and provided real-time coaching.

Education

High School Diploma -

Quest High School
Burnet, TX

Skills

  • Patient confidentiality
  • Data entry proficiency
  • Phlebotomy & donor safety
  • Customer service & conflict resolution
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Self motivation
  • Staff training
  • Equipment calibration

Timeline

Donor Center Technician/ Phlebotomist/ Trainer

Grifols Biomat USA
01.2025 - Current

Donor Center Technician/ Trainer

Immunotek
06.2024 - 01.2025

Lead Sales Associate

7-eleven
06.2023 - 06.2024

High School Diploma -

Quest High School

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