Amber Thomas
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Universal Vault Spec III
BOK Financial
Bellaire, TX
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Process deposits as well as imaging.
- Take care of retention and shred old paperwork.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Corporate Security Officer
Bok Financial
houston, TX
07.2019 - Current
- Managed security procedures for operations and processes across call centers.
- Coordinated security operations or activities with public law enforcement, fire and other agencies.
- Assessed risks to mitigate potential consequences of incidents and develop plan to respond to incidents.
- Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives.
- Communicated security status, updates and actual and potential problems, used established protocols.
- Conducted physical examinations of property for compliance with security policies and regulations.
- Responded to medical emergencies, bomb threats, fire alarms and intrusion alarms.
- Trained subordinate security professionals in security rules and procedures.
- Monitored 100 cameras, logged in guests (Checked Id's and opened gates.
- Transfer calls and make schedules & badges.
- Responded quickly to meet customer needs and resolve problems.
- Provided product information and resolved concerns to assist customers.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted with new hire orientation and employee training.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Command Center Operator
Allied Universal
houston, TX
09.2014 - 07.2019
Cashier Team Lead
Walmart
houston, TX
02.2013 - 02.2014
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Processed merchandise returns and exchanges.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided product information and resolved concerns to assist customers.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
- Helped customers locate merchandise.
- Supervised others and provided on-the-job training.
- Responded quickly to meet customer needs and resolve problems.
- Assisted with new hire orientation and employee training.
Health Care Aide
Girling's Healthcare
houston, TX
02.2011 - 03.2013
- Prepared residents for meals and assisted with feeding.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Cleaned and sanitized medical equipment and rooms.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Transported clients to and from medical, mental health and other appointments.
- Used medical or administrative knowledge to explain policies, procedures and services to patients.
- Followed doctor's treatment plans to schedule follow-up appointments.
- Disposed of waste and hazardous materials.
- Updated and entered patient information into computer system.
Education
High School Diploma -
Jesse H. Jones
Houston, TX06.2011
Skills
- Supervisor
- Multitasking
- Corporate Training
- Processing Deposits/Imaging
- Customer Service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Universal Vault Spec III
BOK Financial
01.2022 - Current
Corporate Security Officer
Bok Financial
07.2019 - Current
Command Center Operator
Allied Universal
09.2014 - 07.2019
Cashier Team Lead
Walmart
02.2013 - 02.2014
Health Care Aide
Girling's Healthcare
02.2011 - 03.2013
High School Diploma -
Jesse H. Jones