Kimberley Holbert

Bank Teller October 2011 - October 2016

• Support branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improve customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Facilitate smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
• Provide exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
• Strengthen customer relationships with proactive communication and timely resolution of queries or concerns.
• Collaborate with team members to achieve branch performance metrics, fostering a positive work environment.
• Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Train and mentor junior banking staff to maximize performance, efficiency, and compliance.

Food Service Worker October 2016 - December 2021

• Provided excellent customer service, promptly addressing inquiries or concerns with a professional demeanor.
• Covered the supervisor work tasks during a staff transition including training and assisting other team mates.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Excelled in duties as Food Service Worker and promoted from within.

• Managed inventory and reduced waste, resulting in cost savings for the bakery.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.