Michelle Pacio Grande
41-19 Gleane St, Elmhurst,United States
Summary
Proven Universal Banker at Cross County Savings Bank, adept in branch operations and cash handling, enhanced customer satisfaction through exceptional service and problem-solving skills. Demonstrated teamwork and collaboration at Cross County Saving Bank, significantly improving customer experience. Skilled in developing customer relationships, with a keen focus on achieving and surpassing banking goals.
Overview
6
6
years of professional experience
Work History
Universal Banker
Cross County Savings Bank
04.2023 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly
Team Leader
Laser Bounce- Family Fun Center
03.2021 - 11.2023
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer issues swiftly, demonstrating excellent problem-solving skills and professionalism.
- Assisted in inventory management to maintain optimal stock levels for popular snack items.
- Managed time effectively during busy periods to minimize wait times for customers in line.
Clerk's Helper
Summer Youth Program-NYC Health + Hospitals/Coler
07.2018 - 08.2018
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Marketing Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY, 11364No Degree - Business Administration And Management
York College of The City University of New York
Jamaica, NY, 11451Business
Queen Technical High School
Long Island City, NY 1110106.2020
Skills
- Branch operations
- Cash handling
- Teller Experience
- Customer Service-Oriented
- Developing customer relationships
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
Cross County Savings Bank
04.2023 - Current
Team Leader
Laser Bounce- Family Fun Center
03.2021 - 11.2023
Clerk's Helper
Summer Youth Program-NYC Health + Hospitals/Coler
07.2018 - 08.2018
Marketing Management
Queensborough Community College of The City University of New York
No Degree - Business Administration And Management
York College of The City University of New York
Business
Queen Technical High School
Similar Profiles
Veronica BatistaVeronica Batista
Branch Manager at Cross County Savings BankBranch Manager at Cross County Savings Bank
Nubia DamaliNubia Damali
Universal Banker at Cross County Savings BankUniversal Banker at Cross County Savings Bank
LILYVETTE ALVAREZLILYVETTE ALVAREZ
Financial Center Assistant Manager at Bank of AmericaFinancial Center Assistant Manager at Bank of America
Thalya BetancurThalya Betancur
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Kaung Min SettKaung Min Sett
Host at Thai Pot RestaurantHost at Thai Pot Restaurant