Azra Steinbeck
Fayetteville,NC
Summary
Dynamic professional with over 10 years of experience in clerical and customer service roles, consistently contributing to team success through effective collaboration and a strong eagerness to learn. Proven ability to leverage expertise in sales, accounting, supervision, and training to meet and exceed operational goals. Established strong relationships with military and civilian customers by delivering exceptional service and fostering a positive environment. Recognized for outstanding performance and recommended for advancement to a store manager position.
Overview
19
19
years of professional experience
Work History
Universal Banker
Truist Bank
05.2019 - Current
- Managed customer accounts and provided tailored financial solutions to meet diverse client needs.
- Facilitated transactions efficiently, ensuring compliance with banking regulations and policies.
- Established and maintained meaningful relationships with clients, contributing to improved retention rates.
- Managed various accounting transactions to ensure financial integrity and compliance.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Developed and delivered comprehensive training programs to ensure 3 new hires understand customer service standards and protocols.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed checks, accepted deposits, and handled withdrawals within established limits. Calculated daily transactions using computers, calculators, or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Store Manager
ABC Stores
01.2015 - 05.2019
- Directed store management strategies to enhance performance in Cumberland County's competitive market.
- Supported store performance and customer satisfaction initiatives in the role of Assistant Store Manager for two years.
- Opened and closed retail locations according to operational schedules. Supported store operations by facilitating opening and closing procedures. Executed store opening and closing tasks diligently.
- Directed daily operations and provided guidance to 6 junior employees, fostering a collaborative work environment.
- Assessed documentation and confirmed legitimacy of legal purchases to safeguard organizational integrity.
- Oversaw pricing strategies and inventory management to optimize profitability.
- Provided outstanding customer service to ensure high levels of client satisfaction.
- Monitored and regulated labor hours to ensure compliance with operational standards.
- Assisted in tracking and documenting fund storage activities. Supported secure management of stored funds.
- Executed monthly inventory assessments to ensure accurate stock levels.
- Enforces organization’s rules and polices
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed sales strategies that enhanced customer engagement and satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Guided new hires through onboarding processes, ensuring readiness for immediate role responsibilities.
- Redesigned store layout to enhance customer flow and product visibility.
- Managed inventory control processes, optimizing stock levels to reduce waste.
Language Instructor
Special Warfare Center and School
03.2011 - 03.2012
- Taught European languages to 10 Special Forces Students
- Created and reviewed work projects to evaluate student learning
- Worked with senior staff to implement new approaches to language training
- Trained all current and new sales associates properly to company standards.
- Speaks four languages including German, Bosnia, Serbian and Croatian
- Facilitated immersive language training sessions that enhanced communication skills among military personnel.
Bartender
Treehouse Tavern/Irish Pub Bar
03.2007 - 01.2009
- Maintained positive customer relations with patrons
- Implemented strong communications skills
- Provided excellent customer service
- Extremely efficient at multi-tasking.
- Crafted a diverse range of cocktails while adhering to established recipes and standards.
- Served high customer volumes during special events, nights, and weekends party of 40.
- Developed seasonal drink menus, incorporating local ingredients to enhance patron experience.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Delivered exceptional customer service in fast-paced bar environment.
- Trained new staff on drink preparation techniques and bar procedures to enhance service efficiency.
Education
High School Diploma -
Hummelsteiner Weg Schule
Nurnberg, Germany05.1997
Skills
- Strong work ethic
- Responsible Supervisor
- Customer relations
- Analytical problem-solving skills
- Trustworthy performance
- Excellent Interpersonal Skills
- Cash management and reconciliation
- Administrative/Clerical Skills
- Effective team leader
- Quick to adjust to new situations
- Goal-oriented mindset
Languages
English
Full Professional
Croatian
Native or Bilingual
German
Professional Working
Timeline
Universal Banker
Truist Bank
05.2019 - Current
Store Manager
ABC Stores
01.2015 - 05.2019
Language Instructor
Special Warfare Center and School
03.2011 - 03.2012
Bartender
Treehouse Tavern/Irish Pub Bar
03.2007 - 01.2009
High School Diploma -
Hummelsteiner Weg Schule