Hali Gooding
Temple,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Universal Banker
Horizion Bank
Austin, TX
10.2021 - 04.2024
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Answered telephone inquiries regarding account balances, fees or general information.
- Educated customers about the features of different types of bank accounts available.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Transmitted orders to supply cash to meet daily needs.
Accounts Payable Clerk
Garlyn Shelton
Temple, TX
03.2020 - 09.2021
- Maintained accounts payable files and records in an organized manner.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Prepared checks for payment of vendor invoices on a timely basis.
- Classified and summarized financial data to compile and enter in financial records
- Verified accuracy of coding on invoices prior to processing payments.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Managed vendor relationships through prompt communication of payment information.
Full Time Teller
Texell Credit Union
Temple, TX
07.2018 - 03.2020
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Answered customer inquiries regarding bank products and services.
- Balanced cash drawers on a daily basis.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Service Cashier
Garlyn Shelton Loop 363
Temple , TX
03.2017 - 07.2018
- Operated a cash register to ring up sales transactions quickly and accurately.
- Resolved customer complaints promptly and professionally.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Performed opening, closing duties such as setting up registers for the day, counting out drawers at night.
- Greeted customers and answered questions about products, services, and policies.
- Reconciled any discrepancies between physical inventory counts versus computerized records.
Sales Associate
AT&T
Temple, TX
05.2016 - 03.2017
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
Seasonal Cashier
Academy Sports + Outdoors
Temple, TX
11.2015 - 05.2016
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
Sales Associate
Footlocker
Temple, TX
02.2012 - 07.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Temple High School
Temple, TX06-2011
Some College (No Degree) -
Temple Junior College
Temple TXSkills
- Reliable
- Strong Work Ethic
- Banking
- MS Office proficient
- Excellent time management skills
- Customer Relationship Building
References
References available upon request.
Timeline
Universal Banker
Horizion Bank
10.2021 - 04.2024
Accounts Payable Clerk
Garlyn Shelton
03.2020 - 09.2021
Full Time Teller
Texell Credit Union
07.2018 - 03.2020
Service Cashier
Garlyn Shelton Loop 363
03.2017 - 07.2018
Sales Associate
AT&T
05.2016 - 03.2017
Seasonal Cashier
Academy Sports + Outdoors
11.2015 - 05.2016
Sales Associate
Footlocker
02.2012 - 07.2015
High School Diploma -
Temple High School
Some College (No Degree) -
Temple Junior College
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