McKenzie Rankus
Irving,NY
Summary
Detail-oriented bank teller with a proven track record in cash handling, transaction processing, and fraud detection. Demonstrated ability to resolve customer complaints swiftly while maintaining accuracy in vault operations. Dedicated banking professional skilled in customer account management and problem-solving. Experienced in processing transactions, and contributing to a seamless customer experience and compliance with banking regulations.
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
Silver Creek, New York
09.2025 - Current
- Assisted customers with account inquiries and transactions at M&T Bank.
- Processed loan applications and credit requests for client needs.
- Educated clients on banking products and services available at M&T Bank.
- Collaborated with team members to improve customer service processes.
- Resolved customer issues efficiently, ensuring satisfaction at all times.
- Conducted outreach to promote new banking services and initiatives effectively.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Completed daily cash balancing and operated ATMs.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Bank Teller
M & T Bank
Blasdell , NY
07.2024 - 09.2025
- Monitored ATM performance and reported technical issues promptly.
- Processed various financial transactions including deposits, withdrawals, and bill payments.
- Balanced daily cash deposits with zero errors, ensuring accuracy in vault inventory.
- Resolved customer complaints swiftly, maintaining strong relationships.
- Identified and reported fraudulent activities to management immediately.
- Updated customer accounts as needed to reflect accurate information.
- Assisted customers with inquiries regarding accounts and banking products.
- Maintained current knowledge of banking policies and regulations.
- Operated vault systems to ensure proper handling of sensitive materials.
- Ensured that all documents are properly filed, organized, and labeled according to established procedures.
- Created logs of all activities taking place in the vault such as item movements and personnel access.
- Developed strategies to improve efficiency in workflow processes.
- Contributed ideas for improving development process efficiency.
Hair Salon Assistant
Bangs Salons & Retail Centers
Depew, New York
09.2020 - 07.2024
- Assisted stylists with daily client preparations and salon operations to enhance service efficiency.
- Maintained cleanliness of salon stations and common areas, ensuring a welcoming environment.
- Managed inventory by restocking products in retail displays and organizing shelves.
- Provided friendly customer service to improve client satisfaction and retention.
- Scheduled appointments for clients using salon management software to optimize workflow.
- Responded to customer inquiries via phone, email, and in person to address needs promptly.
- Performed basic receptionist duties, including answering phones and taking messages effectively.
- Shampooed, conditioned, and dried hair and scalp or hairpieces as part of service delivery.
Education
High School Diploma -
Depew High School
Depew, NY06-2022
Skills
- Cash handling
- Fraud detection
- Transaction processing
- Customer account management
- Vault operation
- Customer relationship management
- Problem solving
- Appointment scheduling
- Balance transfers
- Cash handling expertise
- Banking regulations knowledge
- Reliable
- Banking product sales
- Decision-making
- Drawer balancing
- Sales expertise
- Compliance, banking laws, and regulations
- Customer relationship building
- Currency and coin counter
- New teller training
- Multitasking and organization
- Customer relationship development
- Patience
- Effective communication
- Workflow optimization
- Vault management
- Cash drawer balancing
- ATM operation
- Loan processing
- Account opening
- Customer service
- Debt management
- Wire transfers
- Teller background
- Goal planning
Timeline
Universal Banker
M&T Bank
09.2025 - Current
Bank Teller
M & T Bank
07.2024 - 09.2025
Hair Salon Assistant
Bangs Salons & Retail Centers
09.2020 - 07.2024
High School Diploma -
Depew High School