Emree Trim
Alvin
Summary
Empathetic customer service professional with over 10 years of experience in conflict resolution, data entry, and customer relationship management. Demonstrates high productivity and efficiency, ensuring positive customer experiences. Excels in communication, problem-solving, and adaptability, with a strong background as a Universal Banker in both business and personal banking. Committed to continuous learning and effective team member.
Overview
7
7
years of professional experience
Work History
Universal Banker
First Liberty Bank
Alvin
01.2025 - Current
- Collaborated with team members to enhance customer service experience.
- Utilized banking software to manage accounts and track transactions.
- Resolved customer complaints by providing effective solutions promptly.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Security Guard
Brown & Root
Alvin
02.2024 - 01.2025
- Assisted in managing access control for visitors and employees at entry points.
- Enforced facility rules and regulations consistently to promote a safe environment.
- Issued visitor badges and access cards to authorized personnel.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Followed safety guidelines while handling hazardous materials during sampling.
- Monitored premises to ensure safety and security of all individuals present.
- Submitted hours for contractors and drivers that came through the gates daily
Stay-At-Home Mom
At Home
05.2021 - 04.2024
- Successfully managed household operations, including scheduling appointments, coordinating activities, and balancing multiple priorities to ensure the smooth running of daily life.
- Developed and implemented time-management strategies, optimizing productivity while handling competing tasks and deadlines.
- Coordinated communication between school, healthcare providers, and service organizations, ensuring timely follow-up and effective information management.
- Managed household budget, monitored expenses, and implemented cost-saving strategies to ensure financial goals were met.
- Resolved conflicts and handled emergencies calmly and effectively, ensuring the well-being of the family in challenging situations.
- Organized and executed family events, including birthdays, holidays, and vacations, managing all aspects from planning to execution.
Customer Service Representative
Lafayette Utility Systems
Lafayette
02.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed utility payments and updated customer account details accurately.
- Coordinated with field technicians to schedule service appointments for customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided timely and empathetic customer support during hurricanes, proactively calling customers to give real-time updates on power restoration efforts, ensuring clear communication and managing customer expectations under high-stress conditions.
Customer Service Cashier
Don's Specialty Meats
02.2019 - 01.2020
- Assisted customers by answering inquiries and providing product information.
- Handled cash and electronic payments accurately during busy shifts.
- Collaborated with team members to resolve customer issues promptly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained clean and organized checkout areas for optimal customer experience.
- Packaging and shipping of finished goods to customers.
Education
High School Diploma -
North Texas Academy
101 East Park Blvd., Plano, TX 7507405-2016
Skills
- Customer service
- Banking software
- Account management
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Product Knowledge
- Detail orientation
- Time management
- Team collaboration
- Leadership skills
- Payment processing
- Reliable
- Dependable
- Punctual
- Flexible
- Microsoft Office Suite
Timeline
Universal Banker
First Liberty Bank
01.2025 - Current
Security Guard
Brown & Root
02.2024 - 01.2025
Stay-At-Home Mom
At Home
05.2021 - 04.2024
Customer Service Representative
Lafayette Utility Systems
02.2020 - 05.2021
Customer Service Cashier
Don's Specialty Meats
02.2019 - 01.2020
High School Diploma -
North Texas Academy