Briana G. Rodriguez

Previously FirstBank and was acquired in June 2026 by PNC Bank

• Performing exactly like FirstBank and showing resilience throughout the acquisition and remaining flexible and adapting to new procedures and protocols

• Specialized and experienced in opening both consumer and commercial accounts
• Mentored and trained junior bankers and tellers on product offerings and client engagement strategies
• Delivered comprehensive financial advice for both consumer and commercial clients, identifying financial solutions and successfully cross-selling credit products tailored to every client
• Took on the roll of cash management taking care of weekly Federal buys and sells for the branch
• Processed and paid company invoices and bank payments accurately and on time and handled maintenance requests
• Mastered basic teller practices and excelled in teller balancing-recognized for maintaining 100% balancing accuracy while ensuring compliance with banking regulations and operational procedures
• Experience with large cash deposits for example Enramex following up with appropriate CTR fillings and utilizing a TCR
• Knowledgeable in resolving compromised accounts through fraud prevention protocols and appropriate account security measures
• Experienced in both international and domestic wires
• Can process foreign currency orders and sells for clients

• Interacted with customers throughout the sales floor including the cash registers and fitting rooms and always provided amazing customer service.
• Prioritized meeting sale goals and always encouraged brand loyalty, by consistently promoting brand rewards programs including Old Navy Navyist rewards program and the Old Navy Brand Credit Card.
• Maintained sales floor by frequently folding and organizing departments allowing the store to look more presentable and provide visual appeal to customers.
• Processed returns, exchanges, credits and online orders.
• Achieved Employee of the Month March 01, 2021.

• Answered incoming customer calls, and transferred them adequately.
• Printed, filled, and archived important business expenses
• Regularly participated in team collaboration.
• Obtained computer proficiency by routinely updating spreadsheets and power points through microsoft office.
• Assisted business accountant and revised documents.