Amber Thomas
Auburn,KY
Summary
several years in the pharmacy field being a pharmacy technician focused on effective patient care and regulatory compliance. 8 years in customer service. knowledgeable in billing insurances, and processing prior authorizations.
Overview
6
6
years of professional experience
Work History
Retail Banker ll
Woodforest Bank
Russellville, Kentucky
05.2026 - Current
- Assisted customers with account inquiries and transaction processing.
- Maintained accurate records of customer interactions and transactions.
- Handled cash deposits, withdrawals, and transfers efficiently.
- Conducted regular audits to ensure compliance with banking regulations.
Pharmacy Technician
Yates Pharmacy
Russellville, Kentucky
01.2024 - 02.2025
- Collaborated with healthcare professionals to enhance patient care outcomes.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Resolved customer complaints promptly while upholding professionalism.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Monitored inventory levels of commonly used drugs and placed orders.
- Monitored inventory levels and ordered commonly used drugs to ensure availability.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
Shift Leader
Walgreens
Russellville, Kentucky
05.2020 - 12.2023
- Analyzed sales data to identify trends, informing strategies for enhancing sales performance.
- Coordinated with other departments to address staffing needs and operational issues, ensuring smooth shift operations.
- Managed inventory by monitoring stock levels, ordering supplies, and ensuring product quality met standards for use or sale.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer escalations by addressing issues directly and ensuring satisfaction and emergencies in absence of manager or supervisor.
Education
High School Diploma -
Logan County High School
Russellville, KentuckySkills
- Transaction processing
- Customer account management
- Loan processing
- Banking regulations
- Regulatory compliance
- HIPAA
- Financial reporting
- Patient confidentiality
- HIPAA
- Medication labeling
- HIPAA
Timeline
Retail Banker ll
Woodforest Bank
05.2026 - Current
Pharmacy Technician
Yates Pharmacy
01.2024 - 02.2025
Shift Leader
Walgreens
05.2020 - 12.2023
High School Diploma -
Logan County High School