Veronica Romano
Lancaster
Summary
Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.
Overview
10
10
years of professional experience
Work History
Retail banker ll
Woodforest Bank
Lancaster
02.2026 - Current
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services available.
- Managed daily cash flow and ensured balanced cash drawers.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, and other transactions as needed.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
Sales Representative
AT&T
Canal Winchester
10.2023 - 01.2026
- Engaged customers to understand their communication needs and preferences.
- Presented product features and benefits to enhance customer experience.
- Assisted in troubleshooting technical issues for mobile devices and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Manager
Aarons Furniture Store
Lancaster
09.2016 - 10.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed promotional strategies to increase foot traffic and drive store sales.
- Developed strong relationships with customers to ensure satisfaction.
- Managed customer accounts and processed orders accurately.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints efficiently, maintaining a positive store environment.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Lancaster High School
Lancaster, OhioSkills
- Transaction processing
- Cash management
- Branch operations
- Cash handling proficiency
- Product knowledge
- Account management
- Customer education
- Effective communication
- Relationship building
Timeline
Retail banker ll
Woodforest Bank
02.2026 - Current
Sales Representative
AT&T
10.2023 - 01.2026
Sales Manager
Aarons Furniture Store
09.2016 - 10.2023
Lancaster High School