Amber Thompson
Broken Arrow,OK
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.
Overview
15
15
years of professional experience
Work History
Patient Support Representative
Peter MD
01.2023 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
Florist Assistant
Heather's Flowers
04.2014 - 07.2017
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
Assistant Teacher
Osage Nation Head Start
08.2009 - 05.2011
- Assisted in implementation of new learning tools, systems and materials.
- Completed daily reports, meal count sheets, and attendance logs.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
GED -
Lincoln Christian Academy
Tulsa, OK05.2006
Skills
- Message Delivery
- Follow-up skills
- Call center experience
- Vital Statistics Recording
- Computer Literacy
- Safety Protocols
- Critical Thinking
- Patient Relations
- Customer Service
- Dispute Handling
Timeline
Patient Support Representative
Peter MD
01.2023 - Current
Florist Assistant
Heather's Flowers
04.2014 - 07.2017
Assistant Teacher
Osage Nation Head Start
08.2009 - 05.2011
GED -
Lincoln Christian Academy
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