Amber Torres
Colorado Springs,CO
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. A highly dependable, ethical, and reliable individual committed to the high standards of the profession and the organization's vision and mission. Works effectively in collaborating with teams to ensure operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Primrose School Of Cottonwood Creek
06.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow and performance reviews.
- Assisted in the recruitment process, and onboarding of new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries, or concerns via phone calls or email correspondence and scheduling appointments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Assistant/Early Childhood Lead Teacher
First Christian Church
05.2020 - 05.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support and alerting staff to arrivals of scheduled appointments.
- Streamlined communication between departments for better collaboration and increased productivity.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Communicated with families through enrollment, tours, newsletters, conferences, and direct personal communication.
- Developed strong relationships with students and parents to foster a positive learning environment.
Lead Early Childhood Educator
Sunset Zoo Nature Based Center
01.2019 - 05.2020
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Ensured the overall safety of children and staff when interacting with animals and exploring Sunset Zoo and Linear Hiking Trails.
- Implemented nature-based learning activities that focused on bringing awareness and action to endangered species and conservation, to meet the overall mission statement of Sunset Zoo.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed strong team communication skills and trained new student aides.
Program Coordinator Stepping Stones Enrichment
City Of El Centro Parks And Recreation
06.2015 - 08.2018
- Established a successful community-desired Parent & Me child development program geared for ages 0-5, funded by the City of El Centro Parks & Recreation department.
- Executed and headed daily activity schedules, gathered and prepped materials, assisted staff with set up and clean up, and maintained the safety and security of the facility.
- Developed effective communication strategies and led training sessions for improved collaboration among team members, resulting in increased productivity.
- Established strategic partnerships with external organizations, organized events, and developed marketing materials to promote and expand the program's reach and impact.
- Created comprehensive reports on program progress, presenting findings to community partners and adjusting strategies as needed.
Education
Associate of Science - Radiology
Pikes Peak State College
Colorado Springs, CO05.2025
Associate of Science - Early Childhood Education
Imperial Valley College
Imperial, CA2017
High School Diploma -
Southwest High School
El Centro, CA2015
Skills
- Workforce Office Management
- Excellent Customer Service Skills
- Data Entry
- Outstanding communication and interpersonal skills
- Working knowledge of Microsoft Office
- Adaptability and conflict resolution
- Scheduling Coordination
- Program Development and management
- Teamwork and Collaboration
- Employee Training and Supervision
- Energetic and Hardworking
- Great Phone Etiquette
Certification
Adult and Infant First Aid/CPR/AED
Timeline
Office Manager
Primrose School Of Cottonwood Creek
06.2021 - Current
Office Assistant/Early Childhood Lead Teacher
First Christian Church
05.2020 - 05.2021
Lead Early Childhood Educator
Sunset Zoo Nature Based Center
01.2019 - 05.2020
Program Coordinator Stepping Stones Enrichment
City Of El Centro Parks And Recreation
06.2015 - 08.2018
Associate of Science - Radiology
Pikes Peak State College
Associate of Science - Early Childhood Education
Imperial Valley College
High School Diploma -
Southwest High School
Adult and Infant First Aid/CPR/AED
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