Amber Torres
Colorado Springs,United States
Summary
Detail-oriented Patient Services Professional with expertise in patient care and administrative support. Proficient in patient communication, scheduling, payroll processing, and regulatory compliance. Manages multiple departments effectively while fostering team collaboration and adapting to evolving needs. Committed to enhancing patient satisfaction and achieving operational results.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Billing and Payroll Specialist
Voyager Home Health Care
Colorado Springs, CO
05.2024 - Current
- Processed bi-weekly payroll for 600+ employees, ensuring timely and accurate compensation.
- Reviewed timekeeping data for discrepancies, resolving issues to maintain payroll integrity.
- Collaborated with the finance team to reconcile payroll accounts and assist in audits.
- Liaised with HR to ensure alignment of employee benefits and deductions within payroll system.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Facilitated cross-departmental collaboration to address payroll-related issues, fostering team-oriented approach to problem-solving and process improvement.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Patient Services Specialist
Voyager Home Health Care
Colorado Springs, CO
05.2024 - Current
- Facilitated communication between patients, caregivers, and clinical teams to ensure continuity of care.
- Processed Medicaid insurance verifications and maintained accurate patient records in compliance with regulations.
- Trained new staff on company protocols and patient service systems to improve team performance.
- Monitored patient records for accuracy, ensuring compliance with regulatory standards and organizational policies.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, onboarding, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the agency, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Maintained a high volume of inbound calls, texts, and emails while providing excellent customer service.
Office Manager
Primrose School Of Cottonwood Creek
4110 Dublin Blvd Colorado Springs, CO
06.2021 - 05.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow and performance reviews.
- Facilitated recruitment and onboarding of new employees, enhancing team integration and cohesion.
- Managed sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
- Assisted in the recruitment process, and onboarding of new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated employee schedules during busy periods, optimizing staffing levels and managing call-outs.
Office Assistant/Early Childhood Lead Teacher
First Christian Church
Manhattan, KS
05.2020 - 05.2021
- Improved office efficiency by managing schedules, organizing files, maintaining clean workspace.
- Communicated with families through enrollment, tours, newsletters, conferences, and direct personal communication.
- Streamlined interdepartmental communication to enhance collaboration and support productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support and alerting staff to arrivals of scheduled appointments.
- Streamlined communication between departments for better collaboration and increased productivity.
- Built strong relationships with students and parents to create a supportive learning environment.
Lead Early Childhood Educator
Sunset Zoo Nature Based Center
Manhattan, KS
01.2019 - 05.2020
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Implemented nature-based learning activities that focused on bringing awareness and action to endangered species and conservation, to meet the overall mission statement of Sunset Zoo.
- Ensured the overall safety of children and staff when interacting with animals and exploring Sunset Zoo and Linear Hiking Trails.
- Consistently arrived on time for work, demonstrating reliability and commitment., consistently arriving to work on time.
- Maintained excellent attendance record, consistently arriving to work on time.
Program Coordinator Stepping Stones Enrichment
City Of El Centro Parks And Recreation
El Centro, CA
06.2015 - 12.2018
- Established a successful community-desired Parent & Me child development program geared for ages 0-5, funded by the City of El Centro Parks & Recreation department.
- Executed and headed daily activity schedules, gathered and prepped materials, assisted staff with set up and clean up, and maintained the safety and security of the facility.
- Developed effective communication strategies and led training sessions for improved collaboration among team members, resulting in increased productivity.
- Established strategic partnerships with external organizations, organized events, and developed marketing materials to promote and expand the program's reach and impact.
- Created comprehensive reports on program progress and presented findings to community partners.
Education
Associate of Science - Radiology
Pikes Peak State College
Colorado Springs, CO05-2027
Associate of Science - Early Childhood Education
Imperial Valley College
Imperial, CA01-2017
High School Diploma -
Southwest High School
El Centro, CA01-2015
Skills
- Workforce management
- Customer service
- Scheduling Coordination
- Communication and interpersonal
- Microsoft Office 365
- Record keeping
- Employee training
- Payroll Compliance
- Teamwork and Collaboration
- Adaptability skills
- Work ethic
- Professional Phone Etiquette
Certification
Adult and Infant First Aid/CPR/AED
Medication Administration
Timeline
Billing and Payroll Specialist
Voyager Home Health Care
05.2024 - Current
Patient Services Specialist
Voyager Home Health Care
05.2024 - Current
Office Manager
Primrose School Of Cottonwood Creek
06.2021 - 05.2024
Office Assistant/Early Childhood Lead Teacher
First Christian Church
05.2020 - 05.2021
Lead Early Childhood Educator
Sunset Zoo Nature Based Center
01.2019 - 05.2020
Program Coordinator Stepping Stones Enrichment
City Of El Centro Parks And Recreation
06.2015 - 12.2018
Associate of Science - Early Childhood Education
Imperial Valley College
Associate of Science - Radiology
Pikes Peak State College
High School Diploma -
Southwest High School