Summary
Overview
Work History
Education
Skills
Leadership And Board Experience
Accomplishments
Timeline
Generic

Amber Trent

Ocean Shores,WA

Summary

Experienced regulatory compliance leader with a strong background in risk management and complaint resolution. Proven ability to drive process improvements and strengthen audit readiness. Skilled in mentoring and fostering ethical cultures, with effective communication skills to ensure operational success.

Overview

12
12
years of professional experience

Work History

High Risk Complaints Oversight Manager

U.S. Bank
10.2023 - 05.2026
  • Led oversight of high-risk regulatory complaints and executive escalations.
  • Collaborated with legal and compliance partners to ensure consistent practices.
  • Enhanced audit readiness through improved control frameworks.
  • Drove process improvements to reduce risk and increase efficiency.
  • Mentored team members to promote an ethical culture, and accountability.

Regulatory Complaints Manager

U.S. Bank
03.2022 - 10.2023
  • Ensured compliance with federal and state requirements.
  • Maintained procedures in response to regulatory changes.
  • Developed and delivered training.

Senior Regulatory Complaint Consultant

U.S. Bank
03.2019 - 03.2022
  • Conducted audits and quality reviews.
  • Provided enterprise-wide training on regulatory agency complaint handling.
  • Communicated with regulators on escalated matters.

Regulatory Complaint Consultant

U.S. Bank
05.2016 - 03.2019
  • Identified and escalated operational and compliance risks.
  • Ensured regulatory adherence in complaint responses.
  • Supported process improvements and control enhancements.

Flood Compliance Operations Manager

U.S. Bank
Portland, OR
01.2014 - 05.2016
  • Managed daily operations to ensure compliance with FEMA regulations.
  • Coordinated workflow processes to improve efficiency in service delivery.
  • Developed and implemented operational procedures to ensure quality standards were met.

Education

Bachelor of Science - Leadership & Management, Human Resource Management

Portland State University
Portland, OR
06.2017

Project Management Certification

Google

Introduction To Risk Management

Google

Skills

  • Risk management
  • Regulatory compliance
  • Complaint resolution
  • Audit readiness
  • Effective communication
  • Operations management
  • Performance evaluation
  • Team development

Leadership And Board Experience

Secretary, Board of Directors | Coastal Interpretive Center, Ocean Shores, WA 

Maintain official board records including meeting minutes and governance documentation. Contribute to organizational planning and community-focused initiatives.

Accomplishments

Legends of Possible Award, U.S. Bank.
Awarded to the top 1% of employees annually – recognized for my dedication to excellence and impactful leadership.

Timeline

High Risk Complaints Oversight Manager

U.S. Bank
10.2023 - 05.2026

Regulatory Complaints Manager

U.S. Bank
03.2022 - 10.2023

Senior Regulatory Complaint Consultant

U.S. Bank
03.2019 - 03.2022

Regulatory Complaint Consultant

U.S. Bank
05.2016 - 03.2019

Flood Compliance Operations Manager

U.S. Bank
01.2014 - 05.2016

Bachelor of Science - Leadership & Management, Human Resource Management

Portland State University

Project Management Certification

Google

Introduction To Risk Management

Google

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Amber Trent