Amber Urbina-Ortiz
Greensboro,NC
Summary
Eager to contribute to team success and further develop professional skills. I Bring a positive attitude and commitment to continuous learning and growth.
Ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills.
Overview
12
12
years of professional experience
Work History
Quality Assurance Analyst
PPG
Thomasville, NC
10.2020 - Current
- Conduct thorough quality inspections on incoming materials and finished products to ensure compliance with specifications.
- Prepare detailed inspection reports documenting findings and recommendations for corrective actions.
- Perform detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Enhance production efficiency by implementing effective QA processes and procedures.
- Inspect quality of products, taking note of functionality, appearance and other specifications.
- Complete precise measurements using special tools.
- Participate in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Follow Standard Operating Procedures for inspections and tests.
Quality Assurance Inspector
Del Monte Foods
Whitsett, NC
07.2017 - 09.2020
- Ensured accuracy and accessibility of all internal SOPs training documentation to support compliance and operational efficiency.
- Analyzed product samples using laboratory techniques to verify adherence to specifications.
- Developed and maintained documentation for quality control processes and procedures.
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
Customer Service Representative
Sheetz
Manassas, VA
08.2016 - 07.2017
- Monitored inventory levels and restocked supplies as needed to support operations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Front Desk Receptionist
Lopez Tax Services
Manassas, VA
02.2014 - 08.2014
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
- Facilitated scheduling and confirmation of appointments and meetings to optimize workflow and productivity.
- Maintained confidentiality of sensitive data to protect customer and business .
- Scheduled and confirmed appointments while maintaining clear communication with clients.
Education
High School Diploma -
Osbourn High
Manassas, VA2015
Skills
- Warehouse
- Receptionist/Front desk
- Customer Service
- Quality Assurance
- Computer skills
- Bilingual
- Microsoft Word
- Microsoft Excel
- Teams
- Data entry
- CPR certified
- Certification processes
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Analyst
PPG
10.2020 - Current
Quality Assurance Inspector
Del Monte Foods
07.2017 - 09.2020
Customer Service Representative
Sheetz
08.2016 - 07.2017
Front Desk Receptionist
Lopez Tax Services
02.2014 - 08.2014
High School Diploma -
Osbourn High