Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Ventura

Santa Maria,CA

Summary

Seeking an Events Specialist position utilizing my experience, training and ability to handle multiple tasks while providing excellent customer service skills. Diligent with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Promotions Shift Manager

Chumash Casino Resort and Hotel
12.2018 - Current
  • Managing the Promotion Specialists and Promotion Coordinators.
  • Responsible for the efficient and effective operations of all Promotional activities.
  • Event Coordinating for outside clients as well as Promotional/Marketing events within the company.
  • Responsible for proper execution of daily promotions. Promotions include game-like activities for Free Play and random drawings for Free Play and Car/Cash Giveaways developed by Marketing
  • Oversees up to four daily gift giveaways per week.
  • Exercises discretion in the selection of gift giveaways; works with Vendors to purchase items; submits invoices while staying within budget guidelines.
  • Manages Vendor relationships as it relates to contracted labor for Promotional Events ( Announcer, Models, Continuity Vendors, Rental Companies, etc.)
  • Proofreading and Approving mailers, rules and promotional emails.
  • Ordering supplies.
  • Setting up deliveries and optimizing inventory process for our monthly Continuity items.
  • Manages Box Office for Casino Entertainment acts.
  • Guest Ticket Disputes.
  • Maintains presence at all events; assist when issues arise.
  • Helps advance shows by reviewing Artists contracts with the casino. Confirming show details with Artist's Production Staff and Tour Managers prior to the show date.
  • Helps advance shows by confirming show details with internal departments ( F&B, Hotel, Transportation, Security, etc. )
  • Directs the Production Team and Ushers on show night.
  • Process billing and ensures vendors are paid on time.
  • Arranges for payment of service to artists.

Promotions Coordinator

Chumash Casino Resort and Hotel
06.2017 - 12.2018
  • Serves as direct contact during Promotions and Events.
  • Executes all Promotions developed by Marketing.
  • Box Office and Ticket Sales.
  • Great Customer Service.

Players Club Representative

Chumash Casino Resort and Hotel
06.2013 - 06.2017
  • Responsible for providing optimal guest service to all guests.
  • Sign up and issue the Club Card and explains all rewards and benefits.
  • Reprints cards and provides details of promotions on account.
  • Issues redemptions to guests as needed.
  • Assists Promotions and other casino personnel as needed, to assure the success of slot, table and VIP promotions.

Retail Associate/Cashier

Old Navy
04.2012 - 06.2013
  • Greeting customers, answering questions, and providing assistance with product selection or locating items.
  • Utilizing cash registers and POS systems. Managing cash drawers, accurately scanning items, processing payments and refunds.
  • Maintaining a clean and organized store and assisting with stocking inventory and ensuring proper product displays as needed.

Nanny/Childcare Provider

Self-Employed
01.2005 - 05.2012
  • Planned and prepared nutritious meals.
  • Organized and implemented daily activities.
  • Engaged and interacted with children as a dependable and reliable caregiver
  • Demonstrated excellent behavior as a positive role model.

Education

High School Diploma -

Gilbert East High School
Anaheim, CA

Skills

  • Inventory control
  • Communication skills
  • Microsoft Word
  • Microsoft Excel
  • Time & Attendance Systems
  • Shift scheduling
  • NetSuite
  • Organizational Skills
  • Customer service focus
  • Employee training
  • Handling customer complaints

Certification

Gaming License

Timeline

Promotions Shift Manager

Chumash Casino Resort and Hotel
12.2018 - Current

Promotions Coordinator

Chumash Casino Resort and Hotel
06.2017 - 12.2018

Players Club Representative

Chumash Casino Resort and Hotel
06.2013 - 06.2017

Retail Associate/Cashier

Old Navy
04.2012 - 06.2013

Nanny/Childcare Provider

Self-Employed
01.2005 - 05.2012

High School Diploma -

Gilbert East High School

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