Amber Vest
116 Clayton,VS
Summary
Dynamic bank teller with proven expertise at National Bank of Blackburg, excelling in transaction processing and customer relationship development. Recognized for enhancing customer satisfaction through attentive service and meticulous cash handling. Skilled in problem-solving and maintaining compliance with banking regulations, fostering trust and loyalty among clients.
Overview
5
5
years of professional experience
Work History
Bank Teller
National Bank of Blackburg
05.2024 - 04.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted clients in navigating account inquiries, enhancing overall customer satisfaction.
- Maintained cash drawer accuracy through diligent tracking and reconciliation procedures.
- Collaborated with team members to improve service delivery, resulting in streamlined operations.
- Educated customers about banking products and services, fostering informed decision-making.
- Identified potential issues in transactions, implementing corrective measures to prevent errors.
- Supported branch initiatives by participating in community outreach programs and events.
- Developed training materials for new hires, facilitating smooth onboarding processes.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Bank Teller
First Community Bank
06.2023 - 12.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
CNA in Training
Dogwood Crossing Senior Living & Memory Care
03.2020 - 06.2021
- TazeAssisted residents with daily living activities, ensuring comfort and dignity.
- Observed and documented patient health status, reporting changes to nursing staff.
- Maintained cleanliness and safety of resident areas, adhering to infection control protocols.
- Supported recreational activities, enhancing resident social engagement and well-being.
- Implemented mobility assistance techniques, promoting independence among residents.
- Assisted nurses with patient assessments, accurately documenting vital signs and health observations.
- Developed strong rapport with patients and families, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Data entry efficiency
- Decision-making
- Banking regulations knowledge
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
Timeline
Bank Teller
National Bank of Blackburg
05.2024 - 04.2025
Bank Teller
First Community Bank
06.2023 - 12.2023
CNA in Training
Dogwood Crossing Senior Living & Memory Care
03.2020 - 06.2021