ERICA MANRRIQUEZ
El Paso
Summary
Compassionate and dependable professional with over five years of experience in home health care, customer service, and administrative support. Experienced in providing quality care to clients while maintaining accurate records, coordinating appointments, and communicating effectively with patients, families, and healthcare staff. Strong organizational and multitasking skills with a background in banking, customer service, and caregiving. Dedicated to providing excellent support in both office and patient care settings, with the flexibility to assist as a caregiver when needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Union Pacific Railroad Credit Union
- Processed financial transactions accurately and efficiently.
- Assisted members with account inquiries and banking services.
- Maintained confidentiality of sensitive customer information.
- Balanced cash drawers and handled financial records.
- 2 Years
Customer Service Representative
GC Services
- Assisted customers by phone and resolved inquiries professionally.
- Entered and maintained customer information in company databases.
- Managed multiple tasks while meeting performance goals.
- Demonstrated excellent communication and organizational skills.
- 1 Year
Home Health Care Provider
JMJ Home Health Care
01.2026 - 05.2026
- Provided compassionate care and assistance to clients in their homes.
- Maintained accurate documentation of client care and daily activities.
- Communicated effectively with clients, families, and healthcare staff.
- Assisted with scheduling and coordinating client appointments.
- Ensured compliance with company policies and patient confidentiality requirements.
Home Health Care Provider
Caring Partners Home Health
01.2021 - 12.2025
- Delivered personalized care and support to clients with various healthcare needs.
- Monitored client well-being and reported concerns to supervisors.
- Maintained organized records and completed required documentation accurately.
- Built strong relationships with clients and families through professionalism and empathy.
- Assisted with daily living activities while ensuring client comfort and safety.
School Monitor / Crossing Guard
Socorro Independent School District (SISD)
01.2019 - 01.2021
- Monitored student safety and supervised school activities.
- Communicated with students, parents, and staff in a professional manner.
- Maintained a safe and organized environment.
- Demonstrated strong attention to detail and problem-solving skills.
Education
High School Diploma -
Mountain View High School
El Paso, TX05-2000
Certified Phlebotomy Technician -
El Paso Community College (EPCC)
05-2024
Skills
- Administrative Support
- Data EntRY
- Microsoft Word, Excel, and Outlook
- Customer Service
- Patient Relations
- Professional Telephone Etiquette
- Multitasking
- Organization and Time Management
- Attention to Detail
- Confidentiality and HIPAA Awareness
- Problem Solving
- Team Collaboration
- Attention to detail
- Respectful and compassionate
Certification
Phlebotomy Technician Certification – El Paso Community College
Timeline
Home Health Care Provider
JMJ Home Health Care
01.2026 - 05.2026
Home Health Care Provider
Caring Partners Home Health
01.2021 - 12.2025
School Monitor / Crossing Guard
Socorro Independent School District (SISD)
01.2019 - 01.2021
Bank Teller
Union Pacific Railroad Credit Union
Customer Service Representative
GC Services
High School Diploma -
Mountain View High School
Certified Phlebotomy Technician -
El Paso Community College (EPCC)