Summary
Overview
Work History
Education
Skills
Timeline
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Amber Wade

Porter

Summary

Dynamic Operational Key Account Supervisor formally at DSV Air & Sea with a proven track record in project management and customer service excellence. Successfully managed high-stress situations and streamlined logistics operations, enhancing workflow efficiency. Committed to compliance and quality management, ensuring timely and accurate international shipments while fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Operational Key Account Supervisor

DSV Air & Sea
04.2022 - 09.2023
  • Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.

International Operations Specialist

Canyon Global Logistics
03.2017 - 04.2022
  • TSA Compliance Officer - responsible for TSA audit
  • FMC License Officer/Holder
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Managed international shipping both imports and exports.
  • Domestic transportation, hotshot service providing client updates throughout the day and overnight. in some cases every 2 hours depending on urgency.
  • Maintained on call schedule on biweekly bases
  • Streamlined logistics operations to enhance workflow efficiency and reduce processing times.

Client Account Lead

Crane Worldwide Logistics
03.2011 - 06.2017
  • Managed client relationships, ensuring alignment with service delivery standards and operational efficiency.
  • Developed strategic account plans to drive customer satisfaction and long-term retention.
  • Managed 4 rig moves from Asia to the Gulf of Mexico where I handled supplies and PO management for day to day drilling operations.
  • Helped with SOPs to get our Port Fourchon, LA office up and running in loading containers for supplies boats to the rigs.


Radioactive & Explosive Export Specialist

ALARA Logistics
01.2015 - 03.2017
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
  • Followed all company policies and procedures to deliver quality work.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.

Education

High School Diploma -

Splendora High School
Splendora, TX
05-2008

Skills

  • Customer service expertise
  • Goal setting and evaluation
  • Goal-oriented planning
  • Quality management
  • Project management

Timeline

Operational Key Account Supervisor

DSV Air & Sea
04.2022 - 09.2023

International Operations Specialist

Canyon Global Logistics
03.2017 - 04.2022

Radioactive & Explosive Export Specialist

ALARA Logistics
01.2015 - 03.2017

Client Account Lead

Crane Worldwide Logistics
03.2011 - 06.2017

High School Diploma -

Splendora High School