Lindsey Haynes
West Springfield,MA
Summary
Professional leader with solid background in team supervision, customer service and departmental management in fast-paced settings. Known for fostering collaborative environment, strong communication skills and driving team success. Adaptable and dependable, with focus on attention to detail to ensure customer satisfaction, operational efficiency and problem-solving skills. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Cashier, Customer Service, Receiving, Millwork Specialist, Bookkeeping, Pro Account Sales Associate, Pro Department Supervisor
The Home Depot
06.2020 - Current
- Exceeded performance expectations, receiving recognition for outstanding customer service skills and entrepreneurial spirit: Awarded Associate of the Month (5x), Regional Vice President's Award (2x), and many Homer Badges.
- Provided exceptional customer service, addressing customer questions, concerns, and inquiries both promptly and professionally.
- Enhanced team productivity by implementing efficient task delegation strategies, leading by example, and holding people accountable as necessary.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth. Focusing on inspiring associates, their development, respect, and celebrating accomplishments.
- Ensured compliance with company policies and procedures, while staying organized to maintain a safe workplace for all.
- Managed vendor relationships to ensure timely delivery of products at competitive prices without compromising quality standards.
- Collaborated with other supervisors and members of management to develop initiatives for increased efficiency and profitability.
- Demonstrated strong leadership qualities by stepping up during absences or needed management coverage to oversee day-to-day operations seamlessly.
Server
Bnapoli Italian
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Paralegal Assistant
Traystman & Coric
01.2022 - 08.2022
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Spearheaded continuous improvement initiatives, driving operational excellence throughout the organization of files.
- Collaborated effectively with legal team members, fostering a positive work environment and overall increased efficiency.
- Expedited the discovery process by successfully obtaining relevant documents from opposing counsel or third parties when necessary.
- Increased firm's efficiency by implementing a digital system for easy retrieval of discovery and additional records.
- Streamlined effective communication between attorneys and clients.
Education
No Degree - Psychology And Law-in-Society
Western New England University
Springfield, MASkills
- Work ethic and integrity
- Patience and empathy
- Customer service expertise
- Time management skills
- Money handling
- Reliability and punctuality
- Shipping and receiving processes
- Teamwork and collaboration
- Delegation techniques
- Adaptability and flexibility
- Verbal and written communication
- Conflict de-escalation
- Decision-making/problem resolution
- Training and mentoring
Timeline
Server
Bnapoli Italian
03.2023 - 02.2024
Paralegal Assistant
Traystman & Coric
01.2022 - 08.2022
Cashier, Customer Service, Receiving, Millwork Specialist, Bookkeeping, Pro Account Sales Associate, Pro Department Supervisor
The Home Depot
06.2020 - Current
No Degree - Psychology And Law-in-Society
Western New England University
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