Carmen Ortiz
Titusville,FL
Summary
Detail-oriented professional experienced in customer engagement and relationship management. Proven ability to organize and execute promotional strategies that enhance product visibility and drive sales growth.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Pro Account Sales Associate/ Customer Service
The Home Depot
Titusville, Florida
02.2019 - Current
- Assist customers in selecting products by providing detailed knowledge on home improvement.
- Educated customers on unique product features and proper usage to enhance purchasing decisions.
- Address customer complaints professionally to ensure satisfaction.
- Responded to incoming calls, offering information on products and services.
- Process returns, exchanges, and refunds according to company policies.
- Execute cashier duties, including accepting payments and issuing receipts.
- Developed promotional strategies that increased sales volume and aligned with company goals.
- Generated detailed quotes and orders for large scale contracting companies, streamlining their purchasing process. for large scale contracting companies
Dietitians' Assistant
Queens blvd Extended Care Facility
Woodside, New York
02.1997 - 08.2018
- Negotiated with food service and kitchen equipment suppliers to identify price factors and secure lowest costs
- Developed individualized nutrition plans for residents, addressing diverse dietary needs to enhance overall health
- Reviewed and approved menu plans to align with dietary requirements and support resident well-being.
- Reviewed menus for compliance with facility standards and physician orders.
- Trained new staff on nutrition protocols and facility standards in dietetics.
- Reviewed and approved menu plans to ensure alignment with dietary requirements and promote resident well-being
- Educated staff on food handling procedures to ensure compliance with safety regulations.
- Maintained accurate patient records, including diet instructions and lab results.
- Negotiated with food service suppliers and kitchen equipment suppliers to determine factors that affect prices and to determine lowest cost
- Coordinated schedules and meetings for executives and staff members effectively.
- Supervised administrative staff to maintain high performance and productivity levels.
- Trained new employees on office protocols and software systems efficiently.
- Facilitated communication between departments to promote collaboration and teamwork.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
- Collaborated with team leaders to determine and oversee operating budget.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department.
Education
Associate of Science - Computer Science
Plaza College
Forest Hills, NY 09.1993 - 06.1995
Skills
- Product knowledge
- Sales strategies
- Inventory control
- Sales reporting
- Sales appointment scheduling
- Visual merchandising
- Customer engagement
- Relationship management
- Organizational skills
- Time management
- Ability to work in fast-paced /multitasking environments
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Ability to work in fast-paced /multitasking environments
Languages
Spanish
Timeline
Pro Account Sales Associate/ Customer Service
The Home Depot
02.2019 - Current
Dietitians' Assistant
Queens blvd Extended Care Facility
02.1997 - 08.2018
Associate of Science - Computer Science
Plaza College
09.1993 - 06.1995