Carmen Ortiz
Titusville,FL
Summary
Detail-oriented professional experienced in customer engagement and relationship management. Proven ability to organize and execute promotional strategies that enhance product visibility and drive sales growth.
Overview
1
1
Language
30
30
years of professional experience
Work History
Pro Account Sales Associate/ Customer Service
The Home Depot
Titusville, Florida
02.2019 - Current
- Assist customers in selecting products by providing detailed knowledge on home improvement.
- Process returns, exchanges, and refunds according to company policies.
- Address customer complaints professionally to ensure satisfaction.
- Execute cashier duties, including accepting payments and issuing receipts.
- Responded to incoming calls, offering information on products and services.
- Guided customers on unique product features and proper usage to drive sales.
- Created promotional strategies that contributed to sales volume growth and alignment with company goals.
- Build Quotes and Orders for large scale contracting companies
Dietitians' Assistant
Queens blvd Extended Care Facility
Woodside, New York
02.1997 - 08.2018
- Negotiated with food service suppliers and kitchen equipment suppliers to determine factors that affect prices and to determine lowest cost
- Developed individualized nutrition plans for residents , addressed diverse dietary needs
- Reviewed menus for compliance with facility standards and physician orders.
- Conducted regular nutritional assessments to enhance resident health and monitor progress.
- Trained new staff on nutrition protocols and facility standards in dietetics.
- Reviewed and approved menu plans to align with dietary requirements and support resident well-being.
- Participated in interdisciplinary meetings to discuss resident care and nutritional strategies.
- Educated staff on food handling procedures to ensure compliance with safety regulations.
- Maintained accurate patient records, including diet instructions and lab results.
- Managed scheduling logistics for meetings and events, ensuring smooth operations.
- Managed office operations and administrative tasks to ensure smooth workflows.
- Coordinated schedules and meetings for executives and staff members effectively.
- Supervised administrative staff to maintain high performance and productivity levels.
- Maintained accurate records and organized files for easy accessibility.
- Trained new employees on office protocols and software systems efficiently.
- Facilitated communication between departments to promote collaboration and teamwork.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
- Collaborated with team leaders to determine and oversee operating budget.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department .
Education
Associate of Science - Computer Science
Laguardia Community College
Long Island City, NY06-1995
Skills
- Visual merchandising
- Customer engagement
- Product knowledge
- Sales strategies
- Relationship management
- Time management
- Inventory control
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Document management
- Payroll processing
- Scheduling and calendar management
- Organizational skills
- Ability to work in fast paced /multitasking environments
Languages
Spanish
Limited
Timeline
Pro Account Sales Associate/ Customer Service
The Home Depot
02.2019 - Current
Dietitians' Assistant
Queens blvd Extended Care Facility
02.1997 - 08.2018
Associate of Science - Computer Science
Laguardia Community College