Amber Waggoner
Gardendale,TX
Summary
Highly accomplished professional with a proven track record in issue resolution, customer satisfaction improvement, and operational enhancement. Stay abreast of educational trends to implement modern and efficient systems that effectively cater to diverse student needs. Proficient in communication, customer service, team building, problem resolution, and organization. Graduated from Clyde High School in 2020.
Professional deputy clerk with solid background in administrative procedures and legal documentation. Known for strong organizational skills, attention to detail, and ability to maintain confidentiality. Adept in team collaboration, ensuring smooth operations, and adapting to changing priorities. Valued for effective communication, problem-solving, and commitment to delivering results.
Overview
7
7
years of professional experience
Work History
Deputy County Clerk
Ector County
01.2024 - Current
- Increased staff knowledge of departmental functions through regular training sessions on relevant software applications and procedural updates.
- Oversaw complex projects such as migrating old paper records into digital format ensuring seamless integration while minimizing disruptions.
- Developed strong relationships with local organizations such as schools, churches, businesses for community outreach efforts related to voting registration drives or other events promoting civic engagement.
- Influenced office personnel to take action to improve experiences.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
Customer Service Associate
Blue Cross Blue Shield of Texas
05.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
Call Center Representative
Abilene Teachers Federal Credit Union
06.2020 - 05.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
Online Grocery Associate
Walmart
01.2018 - 11.2021
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Maintained accurate records of all orders placed through the website.
- Processed payments for orders using various payment methods.
- Managed inventory levels to ensure availability of products for customers.
- Identified trends in customer feedback and reported them to management team.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
Education
High School Diploma -
Clyde High School
Clyde, TX06.2020
Skills
- Inbound and Outbound Calling
- Customer Support
- Clerical Support
- Appointment Scheduling
- Team Collaboration
- Customer Complaint Resolution
- Customer Service
- Problem Resolution
- Customer support
- Customer engagement
- Document preparation
- Verbal and written communication
Timeline
Deputy County Clerk
Ector County
01.2024 - Current
Customer Service Associate
Blue Cross Blue Shield of Texas
05.2023 - Current
Call Center Representative
Abilene Teachers Federal Credit Union
06.2020 - 05.2022
Online Grocery Associate
Walmart
01.2018 - 11.2021
High School Diploma -
Clyde High School
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