Amber Wall
Tampa,FL
Summary
Experienced manager with a strong background in management, sales, and loan officer responsibilities. Committed to driving business objectives, enhancing customer service, developing employees, and fostering continuous improvement. Known for engaged, organized, and detail-oriented leadership style. Self-motivated individual dedicated to achieving company goals while prioritizing personnel welfare.
Overview
17
17
years of professional experience
Work History
Sales and Marketing Representative
Angie's
08.2022 - 03.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Loan Officer
Finance of America Reverse
11.2014 - 01.2018
- Communicated reverse mortgage benefits to consumers and their families.
- Reviewed credit and financial data to select the most appropriate loan solutions.
- Consistently met call and talk time goals.
- Communicated loan proposal specifics to clients.
- Processed loan applications efficiently.
- Enhanced client satisfaction through consistent engagement.
- Ensure compliance with state and national standards through annual continued education.
- Consistently achieved higher-than-expected mortgage closures.
- Executed telephonic and email strategies to successfully connect with generated leads.
Internet Sales Manager
Sheehy Auto Stores
09.2011 - 02.2012
- Responded to website-generated leads, facilitating customer vehicle selection and query resolution.
- Engaged in multiple incentive programs to boost production goals.
- Managed dealership's sales call inquiries.
- Guided customers through the process of filling out necessary documents for vehicle acquisition and financing.
- Regularly exceeded set goals for productivity and accuracy.
- Assisted customers in choosing vehicles tailored to their needs.
- Guaranteed modifications were executed to solve customer problems.
- Communicated sales and promotional details to customers in an engaging manner.
- Consistently executed cold call campaigns.
- Achieved 'very satisfied' reviews through superior customer service delivery.
Store Manager
Mobile Now (Sprint)
02.2011 - 09.2011
- Fostered enthusiasm among team members to achieve sales goals.
- Maintained high standards of customer service at all times.
- Conducted hiring, training, and staff development.
- Verified compliance of collateral with Sprints merchandising criteria.
- Designed and executed initiatives to drive ongoing sales expansion.
- Cultivated a lively and supportive work atmosphere.
- Conducted weekly inventory to maintain adequate product levels.
- Recruited and developed sales team members.
- Monitored and analyzed sales data to ensure targets were achieved.
General Manager/Co-Manager/Assistant Manager
Little Caesars
07.2006 - 01.2011
- Conducted training sessions for new hires on company procedures.
- Ensured food and labor expenses met company profitability targets.
- Supervise operations to maintain superior service and product standards.
- Managed scheduling, weekly inventory, payroll, and product procurement.
- Implemented disciplinary measures with fairness and professionalism.
- Managed daily food preparation processes to fulfill customer expectations.
- Guided team to meet organizational objectives.
- Oversaw cash handling processes to maintain operational efficiency.
- Established a supportive atmosphere for team and personal growth.
- Conducted quality checks on inventory to maintain regulatory and organizational requirements.
- Developed comprehensive loss prevention strategy to enhance store profitability.
Waitress
Hanks BBQ
06.2008 - 11.2009
- Maintained a warm and inviting environment through excellent hospitality.
- Ensured timely and suitable seating arrangements for customers with specific needs.
- Contributing to a pleasant dining experience by greeting each guest within 30 seconds of being seated.
- Ensured customers dining satisfaction through continual surveillance of the environment.
- Engage customers with discussions about upcoming events to spark their interest and encourage future visits.
- Demonstrated communication skills and ability to cultivate a friendly, positive rapport with diverse clientele.
- Conducted pre-opening inspections to ensure cleanliness of dining areas.
- Showcased capability to interpret and act on management directives.
- Managed customer complaints with professionalism and empathy.
Sales Associate
Country Store
02.2006 - 05.2006
- Delivered exceptional service to enhance customer retention and satisfaction.
- Managed pricing, inventory, and stocking of received goods.
- Executed daily cash audits to ensure precise financial records.
- Designed product layouts to enhance visual attraction.
- Anticipated customer needs to guarantee satisfaction.
Education
Real Estate Certificate - California Real Rstate
Allied American University
CaliforniaL.C.Bird High School -
L.C.Bird High School
Chesterfield, VA06.2006
Skills
- Internet marketing
- Sales
- Management
- Inventory
- Hiring and training
- Schedule making
- Customer service
- Cold calling
- Creative problem solving
- Expense control
- Multi-task management
- Weekly payroll
- Computer skills
- Active listening
- Interpersonal Skills
- Leadership Skills
- Time management
- Salesforce
- Negotiation techniques
- CRM management
- Attention to detail
- Problem-solving
- Opening and closing procedures
- Excellent communication
- Stock management
- Conflict resolution
- Account servicing
- Point of sale operation
- Contract negotiation
- Written communication
- Cash handling
- Teamwork
- Relationship building
- Self motivation
- Time management abilities
- Pipeline management
- Upselling techniques
Accomplishments
- Won an all expenses paid trip to Mexico for my sales performance in a company wide competition at Sheehy Auto Stores.
- Won hustler of the month a Sheehy Auto Stores.
- Won top loan officer in March 2019 at Finance of America Reverse.
Licensure Held - Loan Officer Licenses
NMLS 1257485 (NON ACTIVE), VA expired, CA expired, OR expired, FL expired, AZ expired, NV expired, OK expired, AR expired, MD expired, CO expired, WA expired, TX expired, KS expired, UT expired, NB expired, ID expired
Timeline
Sales and Marketing Representative
Angie's
08.2022 - 03.2023
Loan Officer
Finance of America Reverse
11.2014 - 01.2018
Internet Sales Manager
Sheehy Auto Stores
09.2011 - 02.2012
Store Manager
Mobile Now (Sprint)
02.2011 - 09.2011
Waitress
Hanks BBQ
06.2008 - 11.2009
General Manager/Co-Manager/Assistant Manager
Little Caesars
07.2006 - 01.2011
Sales Associate
Country Store
02.2006 - 05.2006
Real Estate Certificate - California Real Rstate
Allied American University
L.C.Bird High School -
L.C.Bird High School
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