Amber Wallace
Fort Smith,AR
Summary
Results-driven call center representative with proven skills in customer support, problem-solving, and data entry. Successfully managed high call volumes while enhancing customer satisfaction through effective communication.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Foundever
Fort Smith, AR
04.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Utilized CRM software to track interactions, document resolutions, and enhance customer experience.
- Adapted quickly to product updates and changes in company policies, ensuring compliance during calls.
- Provided feedback on common customer concerns to support training materials and knowledge base updates.
- Collaborated with team members to improve response times and streamline communication processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Truck Loader
FedEx
Fort Smith
11.2022 - 06.2025
- Operated material handling equipment to load and unload packages efficiently.
- Ensured accurate labeling and sorting of shipments for timely deliveries.
- Collaborated with team members to streamline loading processes and improve workflow efficiency.
- Conducted routine inspections of loading equipment to maintain safety standards.
Overnight Stocker and Receiver
Walmart
Bentonville, AR
02.2019 - 11.2022
- Coordinated overnight replenishment of stock to maintain inventory levels and product availability.
- Operated powered equipment for efficient unloading and organization of incoming shipments.
- Implemented safety protocols to ensure compliance with company standards during stocking processes
- Monitored shelf displays for accuracy and product rotation to enhance customer experience.
- Inventoried and stocked
Substitute Teacher
Teach USA
Bentonville, AR
08.2018 - 02.2019
- Managed classroom behavior effectively, fostering a positive learning atmosphere for students.
- Provided timely feedback on student performance, supporting academic growth and improvement.
- Implemented classroom management strategies that improved student engagement and participation rates.
- Adapted instructional materials to meet individual student needs and enhance comprehension.
- Collaborated with educators to maintain curriculum continuity during teacher absences.
Special Education Teacher
Gentry Middle School
Gentry, AR
08.2016 - 05.2018
- Developed individualized education plans to meet diverse student needs.
- Implemented adaptive teaching strategies to enhance student engagement and learning outcomes.
- Collaborated with multidisciplinary teams to assess student progress and adjust interventions.
- Trained staff on best practices for supporting students with special needs in inclusive environments.
Education
Master of Science - Special Education
DBU
Dallas, TX01-2013
Bachelor of Arts - Special Education
TAMU-Commerce
Commerce, TX05-2005
Associate of Science - General
Isothermal Community College
Spindale, NC05-2003
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Inbound phone calls
- Call center operations
- Communicating with clients
Timeline
Call Center Representative
Foundever
04.2025 - Current
Truck Loader
FedEx
11.2022 - 06.2025
Overnight Stocker and Receiver
Walmart
02.2019 - 11.2022
Substitute Teacher
Teach USA
08.2018 - 02.2019
Special Education Teacher
Gentry Middle School
08.2016 - 05.2018
Master of Science - Special Education
DBU
Bachelor of Arts - Special Education
TAMU-Commerce
Associate of Science - General
Isothermal Community College