Amber Warren
Jonesboro,Arkansas
Summary
Dependable, detail-oriented person with great interpersonal skills and have 3 yrs. experience in retail management as well as 2 yrs. experience in retail management as well as 2 yrs. experience in hospitality management.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Medina Holdings, LLC (Holiday Inn)
01.2022 - 11.2023
- Addressed hotel Guests concerns and complaints in a timely manner to ensure Guests satisfaction
- Implemented ways to increase brand awareness and Guests loyalty per IHG standards.
- Ensured operation procedures were followed
- Trained and mentored staff members
- Addressed issues with punctuality, attendance, or repeat inadequate performance with verbal or written write ups. Reported instances to General Manager
- Employee scheduling
- Resolved Billing Issues, financial oversights
- Processed Guest refunds and/or compensation
- Reconciled daily transactions to balance day to day revenue
- Submitted financial reports
- Track and report sales and inventory to Franchise Owners
- Front Desk Representative ( Make reservations, check in and check out Guests)
- Setup and organize group reservations
- Setup and organize Events
- Covered Shifts and worked overtime if needed
Assistant Store Manager
Dollar Tree Stores
03.2019 - 01.2022
- Open/close Store
- Cashier
- Processed Exchanges
- Managed cash registers, ensuring accurate transactions, balancing drawers at the end of cashier shifts
- Take nightly deposits to the bank
- Nightly financial reporting
- Assisted Merchandising Manager with vendors, stockroom, inventory, setting up planograms, and stocking
- Maintained positive customer relationships by responding quickly to customer service inquiries/concerns
- Trained new hires
- Enforced Company and Safety policies
Education
High School Diploma -
JHS
Jonesboro, AR06.1999
Skills
- Employee Scheduling
- Staff Management
- Financial Reporting
- Policy implementation
- Merchandising
- Money Handling
- Billing
- Cashiering
- Customer Service
- Problem/Conflict Resolution
- POS Operation
- Inventory Control
- Interpersonal Skills
Timeline
Assistant General Manager
Medina Holdings, LLC (Holiday Inn)
01.2022 - 11.2023
Assistant Store Manager
Dollar Tree Stores
03.2019 - 01.2022
High School Diploma -
JHS
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