Amber Warwas
Rocky Mount,VA
Summary
A transformational healthcare leader with 18+ years of experience managing small to large scale projects. Demonstrates expertise in existing client management, new client implementations as well as hospital operations with an in-depth understanding in the administrative, clinical, physician, ancillary workflow areas and data analysis. Adept in building strong relationships, encouraging an interdisciplinary collaborative environment with attention to true partnership. Insightful ability to adapt to ever-changing environments continually achieving the highest quality of patient care and experience together with fostering change in all levels of the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager – Client Success - Implementation
Press Ganey Forsta Associates
11.2021 - Current
- Responsible for account and project management with Top 100 large and complex enterprise existing and new client implementations.
- Strategically manage the full project life cycle to meet client goals, priorities, resources and specific requirements in an integrated solution suite.
- Successfully support retention of high-risk clients achieving multi-million dollar contract renewals.
- Organize and lead operational meetings with the C-Suite.
- Developing and executing a new innovative client implementation program across the PG Forsta enterprise.
- Partnering with a select group of clients on product enhancement.
- Attain project success and efficiency by partnering with internal cross-functional teams to break down silos across the PG Forsta enterprise.
- Collaboration with Thought Leaders on client improvement and strategic initiatives supporting client success.
Project Coordinator – Executive Administration - ANCC Magnet Program Site Lead
Dell Seton Medical Center at University of Texas
09.2019 - 11.2021
- Administered oversight and effectively led the American Nursing Credentialing Center (ANCC) Magnet designation program at a 210-bed Level 1 Trauma and academic hospital
- The Magnet program is the highest level of nursing excellence a healthcare organization can achieve
- In August 2021, Dell Seton was awarded their Magnet designation and joined 10% of the elite healthcare organizations worldwide while managing a multitude of projects over the last 5 years
- Oversaw the full project life cycle on all operations, clinical, physician, ancillary, quality and patient safety along with HR teams, small to large scale projects, as it relates to the Magnet Program
- Managed all deliverables and deadlines including document preparation and submission, site visits, interim reports, NDNQI database management and analysis and RN Satisfaction Surveys
- Maintained highly visible presence and partnership with leadership at all levels to include executive teams as well as 1969+ associates
- Assumed oversight of the Magnet Program’s data analysis related to nurse sensitive indicators providing consultation and resources to support departments on achieving and maintaining program standards
- Collaborated with leadership and associates at all levels to support in development of structure and processes that improve clinical practice and quality outcomes
- Assessed and evaluated the current clinical and professional practice environment to ensure Magnet criteria was met and exceeded
- Actively engaged in the development and implementation of strategic planning in support of the program
- Effectively utilized data, improvement knowledge, regulatory and accreditation standards to support informed initiative decisions
- Identified and addressed gaps to include risk mitigation to any area within the Magnet Program
- Bi-annually identified specific needs for staff development based on learning need assessments
- Support the education team with development and implementation in alignment with the Magnet Program
- Promoted professional development and implementation of evidence-based practice
- Developed, integrated and managed a mentoring and professional development program that has been identified as best practice which has been implemented to other Magnet organizations
- Supported frontline nursing and leadership advancement in professional research and scholarly activities
- Previously an active member of the site Incident Command Center Team
- Established and currently chair the Magnet Champion Team monthly meeting
- Served as an active member of Provider Associate Care Team (PACT) by supporting frontline staff with peer-to-peer counseling
- Developed and assisted as a primary planning member of the night shift Shared Governance Advisory Council
- Performed a lead role restructuring the day shift Shared Governance Advisory Council
- Reported to Chief Nursing Officer, Dell Seton Medical Center at The University of Texas.
Executive Assistant II - Executive Administration - ANCC Magnet Program Site Lead
Dell Seton Medical Center at University of Texas
03.2013 - 09.2019
- Versatile in managing multiple projects, provided executive level support, streamlined office operations and committed to strengthening interprofessional collaboration
- Assumed ANCC Magnet Program Site Lead role
- Provided executive assistant support to Regional Hospital President, Ascension Texas Vice President of Neurosciences, Chief Operations Officer, Chief Medical Officer and Director of Quality and Operational Effectiveness
- Assumed ANCC Magnet Program Site Lead role and managed all aspects of pursuing designation
- Currently, a site Provider/Associate Care Team (PACT) Peer Supporter and member of the Patient Family Advisory Council (PFAC)
- Developed, implemented and currently manages quarterly Schwartz Center Rounds for the site to offer associates an opportunity to come together on a regular basis to talk about difficult social and emotional issues faced in their daily work
- Continually serve as a brainstorming partner on hospital operations with executive leadership, director of operations and other leadership members
- Performed as a Super User on five of twelve transition teams to support strategic decision, development, education and process implementation
- Supported the Chief Medical Officer and Chief Operations Officer with staff recruitment
- Proficient in the hiring process, Ascension Position Management application, onboarding and orientation of new leadership
- Responsible for all site contract management initiation, execution and amendments for internal and external entities
- Managed and prioritized rapidly changing executive schedules to ensure their time is focused on critical, strategic issues for smooth daily operations
- Coordinate communications, ensure and maintain confidentiality of all communications and documentation
- Performed a variety of weekly accounting activities, such as accounts receivable and payable, expense reports and purchase orders
- Partnered with finance to track expenses and process payments as part of the $13.2 million project budget for the hospital transition
- Experience leading all stages of special-event functions for intimate and large gatherings, including conferences, black-tie galas, shareholder meetings, grand openings, groundbreaking, media events, team building events, banquets and educational events
- Research and prepare meeting agendas, presentations and data for a variety of executive meetings
- Developed onboarding training material, successfully trained executive and department assistants and currently offer mentorship
- Reported to Chief Medical Officer and Chief Nursing Officer, Dell Seton Medical Center at The University of Texas and University Medical Center Brackenridge.
Department Assistant – Surgical, Medical Intensive Care Units and Emergency Departments
University Medical Center Brackenridge
07.2012 - 03.2013
- Provided daily management and educational support in areas such as new hire orientation, continued education, process improvement, licensure and certification compliance to 540+ associates in the Surgical, Medical Intensive Care Units and Emergency Department to include the Clinical Decision Unit and Behavioral Health Unit
- Additionally, supported the Education and Training Team as a Super User for the site in preparation for the new hospital build and transition
- Managed all new hire orientation, continued education and ad hoc education for 540+ associates in partnership with educators for the Surgical and Medical ICU’s along with the Emergency Department to include Clinical Decision Unit and Behavioral Health Unit
- Partnered with the ICU educator to completely redesign the new hire nurse and clinical assistant orientation on-boarding process
- The redesign provided an opportunity to eliminate non-value add material and to provide pertinent enhanced and streamlined education to new hires to better equip them for success in their new role
- Tracked all new hire education module completion, provided completion reminders to new hires and provided a weekly summary report to the ICU educator for awareness
- Co-led nurse and clinical assistant new hire orientation with ICU educator
- Identified a 46% compliance gap in obtaining clinical associates BSN, ACLS, CCRN, CNRN, SCRN, PCCN, CEN, CPEN, RN-BC, TCRN and NPD-BC certification documentation to maintain clinical care compliance
- Developed and implemented a tracking and documentation process that increased compliance to 100% for all critical care and emergency department clinical associates
- Recognized an opportunity in increasing accuracy in clinical documentation to reflect the actual level of patient care provided based on charges captured into the electronic health record in relation to ICD-10
- Assumed a lead role to pilot current revenue vs
- Uncaptured revenue analysis that proved so successful that it was implemented throughout the Ascension Seton network
- Planned and coordinated the quarterly education fairs, annual competencies, mock code blues, educational classes and special events
- Supported the Education and Training Team as a Super User in preparation for the new hospital build and transition from University Medical Center Brackenridge to Dell Seton Medical Center at The University of Texas in May 2017
- Reported to Surgical Intensive Care Unit Clinical Manager, University Medical Center Brackenridge.
Unit Clerk Senior – Surgical and Medical Intensive Care Units
University Medical Center Brackenridge
03.2006 - 07.2012
- Supported fast-paced, 30-bed, Level 1 Trauma Surgical and Medical Intensive Care Units with proficient daily operations.
- Demonstrated ability to build relationships with patients, families, visitors, and colleagues.
- Continuously implemented strong judgment in autonomous decision-making areas while achieving the best possible outcomes
- Greeted patients, families, and visitors with a dedicated focus on customer experience
- Ensured seamless patient and clinical staff operations in each of the 30-bed critical care, Level 1 Trauma units in partnership with physicians, nursing, charge nurses, and the house supervisor
- Managed patient admissions, direct admits, and transfers through Teletracking, the centralized patient operations management system, which is utilized for patient-tracking purposes
- Prepared all electronic health record admissions, medical records pertinent documentation to support patient care.
- Successfully trained 12 new unit clerks on the unit computer systems and workflow procedures
- Facilitated ICU Scheduling Committee to set 6-week schedules for 125+ clinical and non-clinical associates for both day and night shifts
- Maintained inventory for both unit's medical and administrative supplies.
- Collaborated with ICU associates and leadership to ensure regulatory compliance, infection control, HIPPA and safety guidelines were upheld.
Education
Bachelor of Science - Business Management
Park University
Austin, TX05.2014
Associates of Science - Business Management
Park University
Austin, TX05.2010
Skills
- Client Account Management
- Project Management
- Project Strategic Planning
- Project Scheduling
- Project Prioritization
- Risk Management
- Process Optimization
- Resource Development
- Change Management
- Cross-Functional Team Collaboration
- Excellent Attention to Detail
- Innovative and Creative Thinking
Certification
Lean Six Sigma Black Belt Certification, Six Sigma Global Institute, 02/2023
Accomplishments
- All Together Better Nominee - 2023
- Excellence in Action Award from Dell Seton Executive Leadership Team - 2021
- Excellence in Action Award from Dell Seton Executive Leadership Team - 2017
- Employee of the Month from UMCB Executive Leadership Team - 2016
- Member of Park University Dean’s List - 2010, 2009, 2008
- Member of National Dean’s List - 2009
Professional Development
- Safety in Healthcare - 2024
- Leveraging Artificial Intelligence to Improve Patient Safety - 2024
- World Strategy Day - 2023
- Press Ganey Master Class - Oct 2022
- Press Ganey High Reliability Learning Series - Sept 2022
- Becker’s Healthcare | Shift to Digital – Telehealth, Home Health and Virtual Care - June 2022
- Becker’s Healthcare | Flexibility in the Future: Why You Need Dynamic Block Management - May 2022
- Becker’s Healthcare | Optimize Surgery: How Seattle Children’s Hospital Used Their Real-World Data - May 2022
- Becker’s Healthcare | The Rise of Consumerism and The Digital Front Door - April 2022
- Becker’s Healthcare | OR Capacity Management Amid Staffing Shortages - April 2022
- Becker’s Healthcare | How Communication Technology Improves Care Operations and Culture - April 2022
Timeline
Project Manager – Client Success - Implementation
Press Ganey Forsta Associates
11.2021 - Current
Project Coordinator – Executive Administration - ANCC Magnet Program Site Lead
Dell Seton Medical Center at University of Texas
09.2019 - 11.2021
Executive Assistant II - Executive Administration - ANCC Magnet Program Site Lead
Dell Seton Medical Center at University of Texas
03.2013 - 09.2019
Department Assistant – Surgical, Medical Intensive Care Units and Emergency Departments
University Medical Center Brackenridge
07.2012 - 03.2013
Unit Clerk Senior – Surgical and Medical Intensive Care Units
University Medical Center Brackenridge
03.2006 - 07.2012
Bachelor of Science - Business Management
Park University
Associates of Science - Business Management
Park University
Lean Six Sigma Black Belt Certification, Six Sigma Global Institute, 02/2023
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