Pasqualita Lewis
Provo,UT
Overview
7
7
years of professional experience
Work History
Phone Representative
Press Ganey Associates
Provo, UT
09.2023 - 01.2024
- Outbound calls.
- Remote Phone Survey Representative for Medicaid and Medicare patients.
- Read script verbatim, accurate coding responses.
Server
Bubba’s BBQ Restaurant
Jackson Hole, WY
11.2022 - 05.2023
- Performed strong multitasking skills by managing multiple tables without compromising service quality.
- Worked with POS system to place orders, and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hotel Front Desk Clerk
Cowboy Village Resort
Jackson Hole, WY
07.2021 - 11.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Greenhouse Laborer
Copperstate Farms, LLC
Snowflake, AZ
01.2020 - 04.2020
- Contributed to high-quality harvests by carefully pruning plants according to established guidelines.
- Increased operational efficiency by conducting routine maintenance on greenhouse equipment and tools.
- Collaborated with team members to complete tasks on time, ensuring smooth operation of the greenhouse facility.
Customer Service Representative
The Result Companies
Provo, Utah
07.2017 - 09.2019
- Inbound calls.
- Worked with Toyota/Lexus, Dodge/Ram, Chrysler, and Jeep vehicles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Holbrook High School
Holbrook, AZ05.2017
Skills
- Customer Service
- Communication
- Proficient in use of PC
- Inbound/Outbound phone calls
- Guest engagement
- Team collaboration
- Strong work ethic
- POS system operation
- Phone and email etiquette
- Plant care
- Call center experience
- Product knowledge
Timeline
Phone Representative
Press Ganey Associates
09.2023 - 01.2024
Server
Bubba’s BBQ Restaurant
11.2022 - 05.2023
Hotel Front Desk Clerk
Cowboy Village Resort
07.2021 - 11.2022
Greenhouse Laborer
Copperstate Farms, LLC
01.2020 - 04.2020
Customer Service Representative
The Result Companies
07.2017 - 09.2019
High School Diploma -
Holbrook High School