Pasqualita Lewis
Provo,UT
Overview
7
7
years of professional experience
Work History
Phone Representative
Press Ganey Associates
09.2023 - 01.2024
- Outbound calls.
- Remote Phone Survey Representative for Medicaid and Medicare patients.
- Read script verbatim, accurate coding responses.
Server
Bubba’s BBQ Restaurant
11.2022 - 05.2023
- Performed strong multitasking skills by managing multiple tables without compromising service quality.
- Worked with POS system to place orders, and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hotel Front Desk Clerk
Cowboy Village Resort
07.2021 - 11.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Greenhouse Laborer
Copperstate Farms, LLC
01.2020 - 04.2020
- Contributed to high-quality harvests by carefully pruning plants according to established guidelines.
- Increased operational efficiency by conducting routine maintenance on greenhouse equipment and tools.
- Collaborated with team members to complete tasks on time, ensuring smooth operation of the greenhouse facility.
Customer Service Representative
The Result Companies
07.2017 - 09.2019
- Inbound calls.
- Worked with Toyota/Lexus, Dodge/Ram, Chrysler, and Jeep vehicles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Holbrook High School
Holbrook, AZ05.2017
Skills
- Customer Service
- Communication
- Proficient in use of PC
- Inbound/Outbound phone calls
- Guest engagement
- Team collaboration
- Strong work ethic
- POS system operation
- Phone and email etiquette
- Plant care
- Call center experience
- Product knowledge
Timeline
Phone Representative
Press Ganey Associates
09.2023 - 01.2024
Server
Bubba’s BBQ Restaurant
11.2022 - 05.2023
Hotel Front Desk Clerk
Cowboy Village Resort
07.2021 - 11.2022
Greenhouse Laborer
Copperstate Farms, LLC
01.2020 - 04.2020
Customer Service Representative
The Result Companies
07.2017 - 09.2019
High School Diploma -
Holbrook High School
Similar Profiles
Jessica M. TowleJessica M. Towle
Senior Engagement Specialist at Press Ganey AssociatesSenior Engagement Specialist at Press Ganey Associates
AKHIL KAKHIL K
Product Support Analyst at Press Ganey Associates Inc.Product Support Analyst at Press Ganey Associates Inc.
Gowri MenonGowri Menon
Data Analyst at Press Ganey Associates IndiaData Analyst at Press Ganey Associates India
Michael FolaumahinaMichael Folaumahina
Primary Therapist at Provo Canyon SchoolPrimary Therapist at Provo Canyon School
Anna OslundAnna Oslund
Dishwasher at Cannon CommonsDishwasher at Cannon Commons