Lisa Ragland

• Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
• Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
• Streamlined call handling processes for increased productivity and reduced average call times.
• Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.

I took peoples temperature before they came into the building.

• Reduced order processing times with streamlined picking, packing, and shipping procedures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Planned and executed follow-up audits at appropriate intervals.
• Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

Worked on lines assigned to me for the day. Packing lipsticks, makeup and perfume.

• Reduced order processing times with streamlined picking, packing, and shipping procedures.