Jakayla Demps
Detroit,MI
Summary
Proven in enhancing customer satisfaction and team efficiency, my background spans roles from Phone Representative at Uwm to Smoothie Maker, where I excelled in problem-solving and active listening. Achieved significant first-call resolution improvements, showcasing my ability to address customer needs promptly and effectively. Skilled in both cash handling and fostering teamwork, I bring a track record of success and dedication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Phone Representative
Uwm
08.2024 - 10.2024
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
Associate
Walmart
09.2023 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Led cross-functional team to launch new product line, meeting all project milestones.
Smoothie Maker
Tropical Smoothie
05.2023 - 09.2023
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
Fast Food Cashier
McDonald's
07.2020 - 08.2022
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
High School Diploma - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Goal oriented
- Call handling
- Customer service
- Problem-solving skills
- Call center customer service
- Resolving issues
- Customer communications
- Cash handling
- Answering questions
- Customer support
- Communicating with clients
- Data entry
- Product knowledge
- Payment processing
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Calm and professional under pressure
- Understanding customer needs
- Organizational skills
- Active listening
Timeline
Phone Representative
Uwm
08.2024 - 10.2024
Associate
Walmart
09.2023 - 06.2024
Smoothie Maker
Tropical Smoothie
05.2023 - 09.2023
Fast Food Cashier
McDonald's
07.2020 - 08.2022
High School Diploma - Criminal Justice
Ferris State University