With a proven track record at The Pizzeria, I excel in complaint handling and de-escalation techniques. I enhanced customer satisfaction by efficiently resolving inquiries and issues. My goal-oriented approach and collaboration with team members improved service quality, achieving a 20% reduction in response times. I have played organized football for more than 10 years, being a captain on those teams. During these times I have successfully been able to manage people by not only motivating them but also calming nerves and deescalating fights.