Summary
Work History
Education
Skills
Timeline
Generic

Jeremiah Lee

Bayport,NY

Summary

With a proven track record at The Pizzeria, I excel in complaint handling and de-escalation techniques. I enhanced customer satisfaction by efficiently resolving inquiries and issues. My goal-oriented approach and collaboration with team members improved service quality, achieving a 20% reduction in response times. I have played organized football for more than 10 years, being a captain on those teams. During these times I have successfully been able to manage people by not only motivating them but also calming nerves and deescalating fights.

Work History

Phone Representative

The Pizzeria
Bayport, NY
2022 - 2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Utilized call management software to track and document customer interactions.
  • Provided accurate product information to enhance customer understanding.
  • Collaborated with team members to improve response times and service quality.
  • Reorganized and supplied supply room with food and other utilities.

Education

No Degree - Psychology

Hartwick College
Oneonta, NY
05.2028

Skills

Goal oriented

Complaint handling

De-escalation techniques

Timeline

Phone Representative

The Pizzeria
2022 - 2025

No Degree - Psychology

Hartwick College
Jeremiah Lee