Amber Watkins
belington,WV
Summary
Driven professional with a proven track record at Christine's Hotspot, enhancing customer experiences and fostering a clean, safe environment. Skilled in inventory management and teamwork orientation, I excel in fast-paced settings, significantly improving operational efficiency. My adeptness in cleaning techniques and fostering guest relations underpins my ability to meet and exceed employer expectations.
Overview
14
14
years of professional experience
Work History
Room Attendant
Christine's Hotspot
07.2023 - Current
- Greet customers and offer drinks and cash tickets
- handling money daily
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Cleaned and stocked bathrooms
- Have trained new employees
Assistant Manager
Dollar General
03.2018 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Delivery Driver /Line Cook
Domino's Pizza
01.2018 - 01.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shift Leader
Pizza Hut
01.2015 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Caregiver
The Arc of Harrison County
01.2011 - 01.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
High School Diploma -
Philip Barbour High
Philippi, WV06-2010
Skills
- Cleaning techniques
- Safety awareness
- Teamwork orientation
- Inventory and supply
- Professional Appearance
- Guest Relations
- Food Storage
- Kitchen Management
- Money Handling
- Patience and understanding
- Wheelchair Transfers
- Transportation Assistance
- Feeding Assistance
Timeline
Room Attendant
Christine's Hotspot
07.2023 - Current
Assistant Manager
Dollar General
03.2018 - 08.2022
Delivery Driver /Line Cook
Domino's Pizza
01.2018 - 01.2019
Shift Leader
Pizza Hut
01.2015 - 01.2017
Caregiver
The Arc of Harrison County
01.2011 - 01.2014
High School Diploma -
Philip Barbour High
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