Amber Watson
Tulsa,OK
Summary
Compassionate PCA adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate Individual adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
14
14
years of professional experience
Work History
Team Leader (PCA)
House Of Eden
Tulsa, OK
03.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Customer Service Representative Team Lead
Tulsa World Newspaper
Tulsa, OK
01.2020 - 02.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Assistant Store Manager
Kum & Go
Tulsa, OK
03.2016 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
PCA
Safe Home Health Care
Tulsa, OK
03.2010 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma -
Will Rogers High School
Tulsa, OK05.2006
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Basic Life Support
- CRM software knowledge
- Call center experience
- Complaint Handling
- Outside Sales
- Inside sales
- Patient Transfers
Timeline
Team Leader (PCA)
House Of Eden
03.2022 - 06.2024
Customer Service Representative Team Lead
Tulsa World Newspaper
01.2020 - 02.2022
Assistant Store Manager
Kum & Go
03.2016 - 04.2019
PCA
Safe Home Health Care
03.2010 - 01.2015
High School Diploma -
Will Rogers High School