Amber Wedekind
Weiser,USA
Summary
Results-oriented Customer Relationship Consultant with expertise in proactive communication and issue resolution. Enhances customer satisfaction and generates leads through effective relationship management. Leverages sales skills and team collaboration to drive service delivery improvements and strengthen client connections.
Overview
10
10
years of professional experience
Work History
Customer Relationship Consultant 3
Us Bank
Payette, Idaho
10.2022 - Current
- Cultivated strong customer relationships through clear and responsive communication.
- Developed relationships with customers through proactive communication, follow-up, and problem resolution.
- Provided product knowledge and guidance to enhance customer experience.
- Advised customers on products and services best suited to their needs through effective questioning techniques.
- Handled client inquiries and resolved issues promptly to enhance customer satisfaction.
- Assisted customers in navigating website features or troubleshooting product issues.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with team members to improve service delivery processes.
- Partnered with marketing, sales, and technical support teams to streamline service delivery and address customer needs.
- Identified potential business opportunities from incoming calls or emails from customers.
- Maintained accurate records of client interactions and transactions.
- Trained new staff on customer interaction best practices.
- Executed outbound calling campaigns to promote products and services.
- Generated leads through outbound calling campaigns targeting potential new customers.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Lead Teller
Zions Bank
08.2020 - Current
- Assisted customers with account inquiries, transactions, and financial product options.
- Resolved customer issues promptly, ensuring a positive banking experience for clients.
- Trained and mentored new tellers on bank policies, enhancing overall customer service quality.
- Implemented security measures to safeguard cash and sensitive customer information, reducing risk of loss.
- Identified potential fraud risks and suspicious activities, contributing to branch's fraud prevention efforts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Processed customer check orders accurately, placed stop payment orders and conducted additional special services for customers.
- Identified and addressed customer needs during account setup.
Sales Associate
Wireless Lifestyle (Sprint)
02.2018 - 07.2020
- Greeted customers and delivered personalized service to enhance their shopping experience.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting wireless products and services.
- Educated customers on device features and plans available.
- Processed sales transactions using point-of-sale systems effectively.
- Collaborated with team members to achieve sales goals consistently.
- Assisted customers in product selection by answering questions and providing tailored advice.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed inventory levels by restocking shelves and organizing backroom supplies.
- Responded to incoming calls to inform customers about store offerings and services.
Produce worker
Waremart
12.2017 - 02.2018
- Assisted customers in locating products while ensuring area remained clean and organized.
- Recorded daily tasks to support operations and maintain workflow.
Print and Marketing Representative
Staples
11.2015 - 12.2017
- Upsold client projects by recommending solutions that aligned with client needs and supported company quarterly and yearly goals.
- Identified customer needs through conversations, focusing on building relationships rather than just completing transactions.
- Collaborated with associates to ensure timely design and printing of orders within client budgets.
Education
GED -
Treasure Valley Community College
Ontario, OR01-2014
College - General studies, criminal justice, pre nursing
Treasure Valley Community College
Ontario, ORCNA Program - Nursing
Treasure Valley Community College
Ontario, ORSkills
- Customer relationship management
- Customer service
- Proactive communication
- Product knowledge
- Issue resolution
- Team collaboration
- Problem solving
- Time management
- Sales expertise
- Customer satisfaction
- Office equipment proficiency
- Complaint resolution
- Customer engagement
- Risk management
- Account management
- Inbound and outbound calling
References
- Upon Request
Timeline
Customer Relationship Consultant 3
Us Bank
10.2022 - Current
Lead Teller
Zions Bank
08.2020 - Current
Sales Associate
Wireless Lifestyle (Sprint)
02.2018 - 07.2020
Produce worker
Waremart
12.2017 - 02.2018
Print and Marketing Representative
Staples
11.2015 - 12.2017
GED -
Treasure Valley Community College
College - General studies, criminal justice, pre nursing
Treasure Valley Community College
CNA Program - Nursing
Treasure Valley Community College