Amber Weirup
Grand Mound,IA
Summary
Personable and dedicated customer service representative with extensive experience and a track record in holding strong client relationships. Recognized for maintaining high levels of customer satisfaction and contributing to overall company success. A professional with a positive demeanor and effective communication skills, focused on developing partnerships to drive business growth.
Overview
15
15
years of professional experience
Work History
Barista
The Summit Café
DeWitt, USA
10.2023 - Current
- Handle store opening and closing procedures daily.
- Organized merchandise on shelves to maintain a visually appealing layout.
- Performed thorough cleaning and sanitization.
- Excelled at managing multiple tasks simultaneously to meet deadlines.
- Monitored inventory levels.
- Attention to detail.
- Prepare food and drink orders.
- Process payments, cash, and card.
- Planning, problem-solving, teamwork.
- Handled incoming calls with efficiency and professionalism.
- Create a positive, fun customer experience.
- Decision-making.
- Verbal communication skills.
Store Front desk/Sales/Supervise
L&Q Boutique
DeWitt, USA
09.2022 - 09.2023
- Work the social media page
- Manage inventory
- Create a fun and helpful customer experience
- Process payments/cash and card
- Clean and keep store tidy
- Label and tag merchandise
- Multitask
- Answer the phone promptly
- Maintain appealing displays
- Verbal communication skills
- Strong organization
- Decision making
- Attention to detail
- Leadership skills
- Planning, problem solving, team work
Customer Service/Decorator/float
Buttercream Cupcake and Sprinkles Bakery
DeWitt, USA
10.2020 - 11.2022
- Managed operational procedures for store opening and closing.
- Kept workspaces organized and orderly.
- Delivered outstanding customer support.
- Maintained high standards of food safety protocols.
- Processed a variety of payment methods, including cash and card.
- Crafted aesthetically pleasing product showcases.
- Managed multiple responsibilities efficiently.
- Handled client inquiries efficiently.
- Fostered strong collaboration through proactive teamwork.
- Managed stock count.
- Maintained proper handling and arrangement of products during packaging.
- Exhibited a courteous and professional attitude.
- Demonstrates meticulous attention to details.
- Streamlined processes through effective decision-making skills.
- Creativity
Customer Service Phone Rep
Swiss Colony
Clinton, USA
04.2011 - 05.2012
- Provide outstanding customer service over the phone
- Provided accurate information to customers promptly.
- Enhance revenue by suggesting additional purchases.
- Maintain a pleasant and friendly voice
- Met and exceeded sales benchmarks.
- Processed customer orders accurately and efficiently.
- Identified and resolved complications.
- Handled inquiries effectively to ensure clarity in communication.
Customer Service
McDonald’s
DeWitt, USA
03.2010 - 11.2010
- Ensured each customer felt welcomed with a cheerful smile.
- Organized and replenished items on shelves promptly.
- Ensured correctness of food orders to enhance overall dining experience.
- Maintained restaurant sanitation standards.
- Executed precise order assembly processes.
- Handled payment transactions using cash and card.
- Effectively handled diverse responsibilities simultaneously.
Education
High School Diploma -
Central DeWitt Community School
De Witt, IA05-2011
Skills
- Strong organization
- Customer service expertise
- Upselling services
- Client relationship building
- Sales proficiency
- Active listening
- Payment processing
- Verbal and written communication
- Calm demeanor
- Strong teamwork
- Decision-making
- Multi-task management
- Problem resolution
- Social media monitoring
References
- Sheila Sarginson, 563-570-1961
- Kalee Kleppe, 563-219-0485
- Alyssa Davis, 563-321-2973
Timeline
Barista
The Summit Café
10.2023 - Current
Store Front desk/Sales/Supervise
L&Q Boutique
09.2022 - 09.2023
Customer Service/Decorator/float
Buttercream Cupcake and Sprinkles Bakery
10.2020 - 11.2022
Customer Service Phone Rep
Swiss Colony
04.2011 - 05.2012
Customer Service
McDonald’s
03.2010 - 11.2010
High School Diploma -
Central DeWitt Community School
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