AMBER WEISENHUTTER
Nationwide,,USA
Summary
High energy and results driven Managing Director of Operations with more than 10 years of expertise working in multiple verticals in staffing. Strategic in executing budgets, client relationships, and aligning organizational goals with those of the individual teams/departments. Known for exemplary team-building and working with all sorts of personalities to drive lasting results across multiple departments in an organization.
Overview
11
11
years of professional experience
Work History
Managing Director of Operations
STAFF MANAGEMENT | SMX
Columbus, OH
08.2021 - Current
- Promoted from Lead Implementation Manager.
- Provide overall strategy for organizational goals via KPIs, Business Reviews, Satisfaction, Tech & Innovation, and much more.
- Evaluate and predict financial trends, employee/client retention rates, and overall scope of where the market is heading.
- Generate and lead new business in the Greater OH area, managing $12M+ P&L.
- Consistently with leaders of our L&D, Ops, Sales, and HR on new company initiatives.
- Challenge teams with daily, weekly, and monthly stretch goals to exceed our objectives.
Lead Implementation Manager
STAFF MANAGEMENT | SMX
Nationwide
10.2020 - 08.2021
- Implement and lead new contracts ranging from 1-5M, while adhering to strict implementation timelines and budgets.
- For our clients, ensure a smooth transition from previous business models and commit to minimal to positive impact on production.
- Create all reporting structures and SOPs based on the individual client, then conduct training for permanent Managers, Supervisors, and Recruiters.
- Present/lead client/team meetings: Arrival Meeting, Engagement Calls, Transition Meeting, Demos, and more.
Account Manager – Territory Sales Manager
SKY INC/PROVIDENCE AVENUE INC
Nationwide
12.2018 - 03.2020
- Training and management of Sales Reps and Account Managers.
- Top 10 Sales in the company (1,000+ reps) - 2019.
- Run daily motivational meetings, sales strategies, and the direction we are heading with the client.
- Conduct performance reviews, mentor team, and hire.
Business Solutions Manager
TA STAFFING
Nashville, TN
06.2018 - 11.2018
- Grow the 4 current Branches' Billable Hours in TN and KY by 30%, and move into new Markets Nationwide.
- Implement and grow their on-site business model, direct hire, and buy-out presence in the market, in addition to gaining high-volume users (temp-to-hire).
- Target users from 20-100, HC/FTE.
- Manage the life of the contract; negotiate red lines, contract renewal plans, rate reduction requests, budget, etc.
National Sales Director
CATALYST SOLUTIONS
Nashville, TN
01.2018 - 08.2018
- Scale a new staffing company (< 1 years active); hire, train, and manage Sales Reps and Recruiters.
- Generate new leads through cold calling (minimum of 80 calls daily). Sold 17 staffing contracts in first 4 months.
- Manage the life of the contract; update/negotiate red lines, collect hours weekly, generate payroll, attendance, payroll complaints, invoice corrections, etc.
- Back-end scaling of the company, via setting up a CRM, sales monitoring, Call/Text/Email software, generating Media & Marketing plans, applicant software, automation for each software to communicate with our CRM, ensuring we were legally able to do business in each state, and much more.
Lead Implementation Manager
STAFF MANAGEMENT | SMX
Nationwide
08.2016 - 01.2018
- Promoted from Sr. Account Manager role.
- Implement and lead new contracts ranging from 1-5M, while adhering to strict implementation timelines and budgets.
- For our clients, ensure a smooth transition from previous business models and commit to minimal to positive impact on production.
- Create all reporting structures and SOPs based on the individual client, then conduct training for permanent Managers, Supervisors, and Recruiters.
- Present/lead client/team meetings: Arrival Meeting, Engagement Calls, Transition Meeting, Demos, and more.
Senior Account Manager & Central Operations Manager
STAFF MANAGEMENT | SMX
Nationwide
04.2016 - 08.2016
- Dual Role (took on additional Job Title/Team in conjunction with Senior Account Manager duties listed below).
- Traveled to multiple states to save/continue contracts, while managing the Centralized Operations Team.
- Managed the Centralized Operations Team that supported over 70+ clients in the network.
Senior Account Manager
STAFF MANAGEMENT | SMX
Spartanburg, SC
04.2015 - 04.2016
- Promoted from Account Supervisor.
- Managed a Service Team of 60+ people and 2,500+ associates during peak season.
- Hosted daily meetings with my team and Client to discuss attrition, attendance, labor needs, and action plans.
- Invested heavily in Recruiting Operation to ensure proper hiring needs were met.
- Conducted Quarterly Business Reviews to present to Client GM, HR Manager, Regional Amazon Directors, and other Executives within our company.
Account Supervisor
STAFF MANAGEMENT | SMX
Lebanon, TN
05.2013 - 04.2015
- Worked side by side with Amazon managers to train employees in process paths, provided daily/weekly feedback, and aided in labor moves.
- Managed team of Production Coaches who supported warehouse associates and were held to daily safety, production, quality, and engagement metrics.
- Supported Senior Account Manager with meetings, data, and overall implementation of action plans.
Education
Life Coaching Certification -
IAP Career College
01.2022
Life Coaching -
Tony Robbins Coaches Academy
08-2024
Skills
- Financial Management
- Strategic Planning
- Mentoring and Coaching
- Results Driven
- Presenting
- Client Relationships
- Time Management
Accomplishments
- Implemented companywide Monthly Presentation Practice Group to help Managers learn how to present Quarterly/Annual Business Reviews w/ Clients + Sharpen overall confidence and public speaking skills.
- Worked with client to receive overdue payment of over $48,000k+ in missed billings/short payments from previous Leadership.
- Implemented 10+ automated processes to save Management Team over 20 hours a week on manual entry into a client’s tool. Allowing higher productivity in other key area of our business.
- Generated 17 new staffing contracts in the first 4 months of employment at a start-up staffing firm: Catalyst Solutions.
References
- Pete D., VP of Operations, SMX, (773) 720-XXXX
- Jose S., Exec. Exec. Director of Operations, SMX, (310) 425-XXXX
- Jonathan P., CEO, Sky Inc, (334) 524-XXXX
- Leonard M., CEO, Catalyst Solutions, (615) 586-XXXX
- Mike H., Retired from; Executive Director of Operations, SMX, (608) 206-XXXX
- John M., HR Info & Special Projects Manager, The Chicago Lighthouse, (312) 292-XXXX
- Angela M., Mother, Owner of Drops of Hope/Surprise Parties, (815) 761-XXXX
Timeline
Managing Director of Operations
STAFF MANAGEMENT | SMX
08.2021 - Current
Lead Implementation Manager
STAFF MANAGEMENT | SMX
10.2020 - 08.2021
Account Manager – Territory Sales Manager
SKY INC/PROVIDENCE AVENUE INC
12.2018 - 03.2020
Business Solutions Manager
TA STAFFING
06.2018 - 11.2018
National Sales Director
CATALYST SOLUTIONS
01.2018 - 08.2018
Lead Implementation Manager
STAFF MANAGEMENT | SMX
08.2016 - 01.2018
Senior Account Manager & Central Operations Manager
STAFF MANAGEMENT | SMX
04.2016 - 08.2016
Senior Account Manager
STAFF MANAGEMENT | SMX
04.2015 - 04.2016
Account Supervisor
STAFF MANAGEMENT | SMX
05.2013 - 04.2015
Life Coaching Certification -
IAP Career College
Life Coaching -
Tony Robbins Coaches Academy
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