Amber Wells
Christiana,TN
Summary
With almost 10 years of experience in pharmacy operations management, this accomplished Pharmacy Technician excels at leading cross-functional teams and driving process improvements. Proven expertise lies in providing exceptional customer service, effectively managing inventory, and developing employees. Strong background in pharmacy technician roles and holding PTCB certification. Proficient in pharmacy systems and dedicated to ensuring patient satisfaction and delivering quality care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Rx Specialist
Lucent Rx
10.2023 - Current
- Assist patients with receiving their specialty medications and infusions through a partnered Canadian based pharmacy or domestic 340B pharmacy.
- Collaborated with management to start up our Domestic/International outsourcing of specialty medications resulting in the program to currently assist over 1,600 patients receive their medications.
- Ensure patient's medications are ordered and delivered on time to prevent lapse in patient care.
- Help managers resolve issues, address patient needs, and ensure patient satisfaction.
- Mentor current and new team members, providing guidance and knowledge help others grow and develop.
- Coordinate with management to identify insufficiencies and streamline procedures and update policies as needed.
Warehouse Operations Supervisor, Physical Returns
Cardinal Health
01.2022 - 09.2023
- Coordinated and supervised the daily activities of the Physical Returns department and identify opportunities to improve efficiency while providing flawless transactions and services.
- Guided a cross-functional team of 30 in streamlining operational processes, resulting in the department KPI dropping from 42 days behind in processing returns to 1.5 days through improved resource allocation and workflow management.
- Directed and managed over 30 warehouse associates to achieve timely distribution and receipt of product and motivate employees to ensure that predetermined productivity and quality standards are achieved.
- Implemented programs, policies, and strategies to increase production and efficient space utilization.
- Ensured quality service is provided to the customers and ensures prompt follow-through on customer correspondence, complaints and inquiries related to shipment of returns.
- Responsible for employee development, which included training, coaching, counseling and performance appraisals.
Pharmacy Operations Manager
Walgreen's Pharmacy
04.2019 - 01.2022
- Accountable for performing day-to-day non-clinical pharmacy operations, and administrative activities.
- Lead training, coaching, and performance management of ~18 pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
- Ensured tasks were completed on-time and holds others accountable for efficient workflow.
- Drove new technology/ process roll out, champions change and engages team around action planning.
- Communicated prescription errors and adhered to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Assisted in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Ensured proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2018 - 04.2019
- Championed pharmacy customer service resulting in patient survey scores increasing from 45% to 90%.
- Processed manual claims for third party program prescription services in a timely and efficient manner.
- Engaged customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Reported prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Lead pharmacy department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
- Filed claims for warehouse overages, shortages, order errors or damaged goods involving Rx medications.
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2017 - 08.2018
- Performed duties pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, and verifying medicine is correct.
- Assisted in the practice of pharmacy, in accordance with state, federal, and company policy.
- Processed manual claims for third party program prescription services in a timely and efficient manner.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Technician
Rite-Aid Pharmacy
08.2013 - 05.2017
- Performed computer entry of prescription information including patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.
- Retrieved the appropriate medication from inventory, create prescription labels, adhere labels to prescription containers and place medication into prescription containers.
- Collected customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
- Assisted in inventory and pharmacy management processes including: paperwork, order review, inventory returns, restocking shelves, and physical inventory preparation.
Education
High school diploma -
Lighthouse Christian School
Antioch, TN05-2011
Skills
- Customer service
- HIPAA
- Performance Management
- Problem solving
- Leadership
- Process Improvement
- Employee evaluation
- Pharmacy Technician Experience
- Medical Billing
- Warehouse Supervisor Experience
Certification
National Pharmacy Technician Certification (PTCB)
Timeline
Lead Rx Specialist
Lucent Rx
10.2023 - Current
Warehouse Operations Supervisor, Physical Returns
Cardinal Health
01.2022 - 09.2023
Pharmacy Operations Manager
Walgreen's Pharmacy
04.2019 - 01.2022
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2018 - 04.2019
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2017 - 08.2018
Pharmacy Technician
Rite-Aid Pharmacy
08.2013 - 05.2017
High school diploma -
Lighthouse Christian School
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