Sara Knutson
Walmart
Killeen,TX
1
Certification
10
years of professional experience
Experienced healthcare and retail operations leader with a strong record in team supervision, schedule management, and compliance. Known for attention to detail, customer focus, and coaching staff to keep daily workflows organized and efficient.
Work History
Certified RX Ops Team Lead
10 Months- Managed associate performance during daily operations to maintain service standards and support efficient task completion.
- Provided guidance to team members on customer service standards, stocking procedures, and store policies for accurate daily execution.
- Monitored inventory levels and coordinated restocking to maintain merchandise availability.
- Managed customer concern resolution promptly to maintain positive shopping experiences and support store loyalty.
- Instructed new team members on company procedures and safety requirements to support consistent, compliant operations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Certified Pharmacy Technician
2 Years 4 Months- Accurately processed prescription orders in pharmacy systems and verified patient demographics and prescription details prior to pharmacist review.
- Counted labeled medications and prepared doses to maintain HIPAA safety and quality compliance.
- Resolved insurance claim issues to support patient access to prescription coverage and pricing information.
- Maintained organized inventory to support pharmacy operations through medication restocking and expired product removal from pharmacy shelves.
- Entered prescriptions for refill requests and assisted pharmacists with controlled workflow to ensure timely processing during high-volume periods.
- Maintained compliance with state and federal pharmacy regulations to support accurate medication dispensing.
- Handled incoming calls and responded to customer and healthcare provider inquiries to support day-to-day communication.
- Collected co-payments or full payments to support billing operations.
Online Grocery Pickup Associate
1 Year 2 Months- Selected and scanned online grocery orders accurately to support order fulfillment using handheld scanners and store systems.
- Staged orders by temperature zone to maintain product quality and support food safety compliance.
- Dispensed customer orders promptly to support timely service delivery with courteous, professional service.
- Reviewed product availability and substituted unavailable items according to approved guidelines and customer preferences.
Certified Medical Assistant
10 Months- Coordinated patient intake processes to verify patient histories and support accurate clinical documentation through updated electronic health records.
- Administered patient injections, collected specimens, and assisted with in-office procedures in compliance with infection control standards.
- Delivered onboarding training for new medical assistants to support consistent rooming practices, accurate charting workflows, and timely daily clinical support tasks.
- Scheduled appointments, processed referrals, and coordinated follow-up communication to support continuity of patient care.
Certified Pharmacy Technician
9 Months- Processed prescription orders accurately using pharmacy systems and verified patient information for pharmacist review.
- Counted, labeled, and prepared medications while following HIPAA, safety, and quality standards.
- Resolved insurance claim issues and supported patients with prescription pricing and coverage questions.
- Maintained organized inventory, restocked medications, and removed expired products from pharmacy shelves.
Certified Medical Assistant
7 Months- Administered injections, collected specimens, and supported in-office procedures while maintaining infection control standards.
- Coordinated patient intake, verified histories, and updated electronic health records for accurate clinical documentation.
- Scheduled appointments, managed referrals, and coordinated follow-up communication to streamline patient care.
- Trained new medical assistants on rooming protocols, charting workflows, and daily clinical support tasks.
Certified Pharmacy Technician
2 Years 1 Month- Followed state and federal pharmacy regulations to support accurate, compliant medication dispensing.
- Assisted pharmacists with prescription entry, refill requests, and controlled workflow during busy periods.
- Coordinated with pharmacy team members to improve turnaround time and maintain smooth daily operations.
- Delivered courteous customer service while handling pickup, drop-off, and phone inquiries efficiently.
Certified Medical Assistant
2 Years 8 Months- Monitored vital signs, prepared exam rooms, and organized supplies to support efficient provider workflows.
- Interpreted provider instructions, relayed patient concerns, and ensured timely completion of clinical tasks.
- Maintained compliance with HIPAA, safety protocols, and quality documentation practices across daily operations.
- Improved patient flow by anticipating provider needs and resolving front-to-back office coordination issues.
Education
Pharmacy Technician - Pharmacy Technician
Skills
Operations management
Schedule management
Team supervision
Team leadership
Pharmacy compliance
Attention to detail
Customer focus
Customer service
Conflict resolution
Coaching and mentoring
Workplace safety
Multitasking
Workplace safety
Certification
- CPhT - Certified Pharmacy Technician
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Certified RX Ops Team Lead
Walmart
12.2025 - CurrentRead More
Certified Pharmacy Technician
Walmart
08.2023 - 12.2025Read More
Online Grocery Pickup Associate
Walmart
06.2022 - 08.2023Read More
Certified Medical Assistant
Total Med Solutions
09.2021 - 07.2022Read More
Certified Pharmacy Technician
Kroger Pharmacy
07.2021 - 04.2022Read More
Certified Medical Assistant
Spine Team Texas
01.2021 - 08.2021Read More
Certified Pharmacy Technician
Walmart
12.2018 - 01.2021Read More
Certified Medical Assistant
Central Texas Sport and Spine
02.2017 - 10.2019Read More
Central Texas College
Pharmacy Technician from Pharmacy Technician
Read More