Rachel Kinder
Middletown
Summary
Dynamic professional with over 8 years of experience in operations and team leadership. Skilled in problem-solving and performance management, fostering effective communication and collaboration among team members.
Overview
9
9
years of professional experience
Work History
Team Lead - Rx Solutions Center
CareSource
Dayton
2020.11 - Current
- Mentored staff to enhance skills and drive team performance improvements.
- Analyzed team performance metrics to identify areas for development and support.
- Oversaw project timelines to meet organizational goals and deliver successful outcomes.
- Led team members by providing guidance and ensuring timely completion of high-quality tasks.
Pharmacy Technician
CareSource
Dayton
2020.01 - 2020.11
- Provide excellent customer service when interacting with members and ensuring positive experience
- Exceed productivity and performance standards
- Assisted pharmacy operations by carrying out tasks without the need for clinical pharmacist judgment.
Store Manager
CVS Pharmacy
Eaton
2016.12 - 2019.12
- Supervised daily operations to ensure compliance with company policies and maintain a consistent customer experience.
- Trained and developed staff to improve customer service skills, contributing to enhanced customer satisfaction.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and set clear expectations, fostering team alignment.
Education
LEAD (Leadership, Excellence, And Development) Program -
CareSource
Dayton2023-06
Master of Science - Health Administration
University of Cincinnati
Cincinnati, OH2016-08
Bachelor of Science - Pharmaceutical Sciences
University of Toledo
Toledo, OH2013-12
Skills
- Project management
- Operations management
- Process improvements
- Regulatory compliance
- Strategic planning
- Performance management
- Cross-functional team coordination
- Task delegation
- Work prioritization
- Decision making
- Critical thinking
- Problem solving
- Communication skills
- Team leadership
Accomplishments
- CareSource Heartbeat Award - 2020
- CVS Pharmacy Paragon Award (Top Performing Store) - 2019
Timeline
Team Lead - Rx Solutions Center
CareSource
2020.11 - Current
Pharmacy Technician
CareSource
2020.01 - 2020.11
Store Manager
CVS Pharmacy
2016.12 - 2019.12
LEAD (Leadership, Excellence, And Development) Program -
CareSource
Master of Science - Health Administration
University of Cincinnati
Bachelor of Science - Pharmaceutical Sciences
University of Toledo